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- Tasks: Be the friendly face of student services, helping peers with finance and immigration queries.
- Company: A top educational institution in London dedicated to student success.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Why this job: Make a difference in students' lives while developing your customer service skills.
- Qualifications: Strong communication skills and ability to thrive in a busy setting.
- Other info: Join a vibrant community focused on student support and growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading educational institution in London seeks a customer-focused Information and Helpdesk Officer to deliver first-class services across Student Services Helpdesks. The role involves being the first point of contact for students, providing guidance on issues like student finance and immigration, and offering administrative support.
The ideal candidate should have strong interpersonal skills and experience in a fast-paced environment, ensuring a professional and welcoming service.
Student Services Information Desk Specialist employer: DAY & NIGHT DRIVERS LTD
Contact Detail:
DAY & NIGHT DRIVERS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Services Information Desk Specialist
✨Tip Number 1
Make sure to research the institution and its values before your interview. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills! Role-play common scenarios you might face at the helpdesk, like handling student queries or providing guidance on finance issues. The more prepared you are, the more confident you'll feel.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips about the work culture and what the hiring managers are really looking for in a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the team.
We think you need these skills to ace Student Services Information Desk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping students and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Interpersonal Skills: In your application, give examples of how you've successfully interacted with customers or students in the past. We love to see real-life scenarios that demonstrate your ability to provide a welcoming service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at DAY & NIGHT DRIVERS LTD
✨Know Your Stuff
Make sure you’re well-versed in the key areas mentioned in the job description, like student finance and immigration. Brush up on common queries students might have and think about how you would respond to them.
✨Show Off Your Interpersonal Skills
Since this role is all about customer service, be ready to demonstrate your strong interpersonal skills. Share examples from your past experiences where you successfully helped someone or resolved a conflict.
✨Stay Calm Under Pressure
Working in a fast-paced environment means you’ll need to handle multiple queries at once. Prepare for situational questions that test your ability to stay calm and organised when things get hectic.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the institution. This shows your genuine interest and helps you understand if it’s the right fit for you.
