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- Tasks: Manage student accommodation and ensure a high standard of service for residents.
- Company: University of the Arts London, a leading creative education institution.
- Benefits: Inclusive environment, career development opportunities, and a vibrant community.
- Why this job: Make a real difference in student wellbeing and enhance their living experience.
- Qualifications: Experience in managing student accommodation and strong leadership skills.
- Other info: Join a diverse community and contribute to shaping the future of creative education.
The predicted salary is between 36000 - 60000 £ per year.
University of the Arts London is seeking an experienced Residence Manager to play a key role in the safe and effective management of a hall of residence across London. Working closely with the Accommodation Services team, you will be responsible for the full residential lifecycle, acting as the primary point of contact for residents and ensuring a high standard of service throughout their stay. The role involves overseeing room allocations, tenancy management, tenant charges and residential debt procedures, as well as managing all aspects of the landlord and tenant relationship. You will lead on continuous improvement initiatives, ensure compliance with health and safety legislation and provide excellent pastoral care, supporting student wellbeing within our diverse residential community. In addition to this, you will act as the main contact for Summer Stays within the Residential Operations team, overseeing the full operational and administrative delivery of our summer accommodation offer. This includes supporting planning, resourcing and systems activity to ensure the successful delivery of the business during peak summer months, while contributing to the development of business objectives and ensuring an excellent end-to-end customer experience.
Responsibilities
- Oversee room allocations, tenancy management, tenant charges and residential debt procedures.
- Manage all aspects of the landlord and tenant relationship.
- Lead on continuous improvement initiatives and ensure compliance with health and safety legislation.
- Provide pastoral care and support student wellbeing within a diverse residential community.
- Act as the main contact for Summer Stays within the Residential Operations team, overseeing the full operational and administrative delivery of the summer accommodation offer.
- Support planning, resourcing and systems activity to ensure the successful delivery of the business during peak summer months.
- Contribute to the development of business objectives and ensure an excellent end-to-end customer experience.
Profile / Qualifications
- Proven experience of managing student accommodation, with strong knowledge of tenancy management, including inspections, inventories, disciplinary actions and damage charge management.
- Experience of managing welfare, safeguarding, disciplinary and health and safety issues.
- Ability to lead, motivate, and support staff, set clear objectives and manage performance in a fast-paced environment with competing deadlines.
Application process
We operate a fair and open anonymous selection process. You will need to create an account and submit an application through our job board, providing a supporting statement and answering competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding. We encourage you to use your own voice and avoid over-reliance on AI tools when submitting your application. If we receive a high volume of applications, the closing date may close early, with at least 24 hours’ notice given for changes. For general questions or accessibility needs, please refer to our Contact us page. Candidates are advised to submit applications early.
Residence Manager employer: DAY & NIGHT DRIVERS LTD
Contact Detail:
DAY & NIGHT DRIVERS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Manager
✨Tip Number 1
Network like a pro! Reach out to current or former Residence Managers on LinkedIn or through your university connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching UAL's values and recent initiatives. Show us how your experience aligns with their mission and how you can contribute to their diverse community.
✨Tip Number 3
Practice your responses to common interview questions, especially around tenancy management and student welfare. We want to see your confidence and expertise shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at UAL.
We think you need these skills to ace Residence Manager
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to show us who you are.
Tailor Your Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role of Residence Manager. Focus on your skills in tenancy management and student welfare, as these are key for us.
Answer Competency Questions Thoughtfully: Take your time with the competency questions. Use specific examples from your past experiences that demonstrate your ability to manage relationships and lead teams effectively. We love a good story!
Apply Early: Don’t wait until the last minute to submit your application! We might close the application process early if we get a lot of interest, so it’s best to get your application in as soon as you can through our website.
How to prepare for a job interview at DAY & NIGHT DRIVERS LTD
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and student welfare. Familiarise yourself with the specific responsibilities of a Residence Manager, like room allocations and health and safety compliance. This will show that you're not just interested in the role but also understand its nuances.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or managed staff in previous roles. Think about times when you motivated others or handled performance issues. This is crucial for demonstrating your ability to lead in a fast-paced environment, which is key for this position.
✨Emphasise Your Customer Service Experience
Since you'll be the main point of contact for residents, highlight your experience in providing excellent customer service. Share specific instances where you resolved conflicts or improved resident satisfaction. This will help illustrate your commitment to creating a positive living environment.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a disciplinary issue or supporting a student in distress. Prepare by thinking through potential scenarios and your approach to resolving them. This will demonstrate your problem-solving skills and readiness for the role.
