Out of Hours Concierge Assistant in London

The opportunity

University of the Arts London is seeking a Concierge Assistant with a background in security and customer-facing facilities management services to join our Accommodation Services team. This is an excellent opportunity to apply your skills and experience within a vibrant, student-focused service, where your expertise will have a meaningful impact on both residents and the wider university community.

Accommodation Services houses more than 3,200 students across 12 halls of residence located throughout London on fixed-term tenancies. Working as part of a team delivering a 24/7 service, you will provide a friendly, professional front-of-house concierge service to students living in UAL-managed halls, offering support and assistance while ensuring a customer-focused approach that reflects UAL’s high standards.

You will welcome residents and guests, offer assistance and guidance and help maintain a safe, supportive atmosphere while remaining attentive to students' well-being. Your responsibilities will include managing post and parcel systems, conducting routine inspections, carrying out internal and external patrols and supporting the smooth operation and security of the premises.

You will be expected to work flexibly on a 4‑day shift rotation from 20:00 to 08:00. The pattern is 4 days on, 4 days off.

Your profile

We are seeking an individual with SIA Door Supervisor Level 2 accreditation and demonstrable experience in security, portering and mail handling operations, along with experience in customer-facing facilities management services. You will be confident using CCTV software management systems, including reviewing footage and producing still images, along with knowledge of keycard access systems, reprogramming fobs/cards and interrogating access reports.

You will also demonstrate a sound understanding of current Health & Safety regulations, Safeguarding, Mental health awareness and COSHH requirements, together with practical low‑level maintenance skills. Excellent communication and interpersonal skills are essential, along with the ability to work independently and undertake lone working when required.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre‑degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre-Degree School and 2 subsidiary companies delivering specialist activities.

We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process

We operate a fair and open anonymous selection process.