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- Tasks: Provide first-class support to students and handle a variety of enquiries.
- Company: Join the prestigious University of the Arts London, a leader in creative education.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while working in a vibrant community.
- Qualifications: Experience in administrative support and strong communication skills are essential.
- Other info: Be part of a diverse team at a globally recognised university.
The predicted salary is between 30000 - 42000 £ per year.
Are you a customer-focused administrator who is ready to play a vital role in delivering first-class student-facing services? Join us at UAL as an Information and Helpdesk Officer, where you will become an essential part of a dedicated team providing outstanding support to our student community.
Working across our Student Services Helpdesks, you will be the first point of contact for a wide range of enquiries from prospective, current and former students, as well as staff and external organisations. Whether in person, over the phone, or online, you will deliver a professional, welcoming and informed service, directing queries to the appropriate specialist teams when needed. You will offer general guidance and initial advice on key matters such as student finance, international immigration, and support issues, helping students to access the assistance they need. Beyond your front-line support duties, you will also provide administrative support to the Student Advice Service team. This will involve organising appointments, data entry, case-management and statistics and ensuring our information materials are up to date.
Responsibilities:
- Provide front-line information and helpdesk support across Student Services Helpdesks, handling enquiries from prospective, current and former students, staff and external organisations.
- Deliver a professional, welcoming and informed service in person, by phone or online; direct queries to appropriate specialist teams as needed.
- Offer general guidance and initial advice on student finance, international immigration, and support issues.
- Provide administrative support to the Student Advice Service team, including organising appointments, data entry, case-management and statistics.
- Ensure information materials are accurate and up to date.
Qualifications:
- Experience providing reception or administrative support in a fast-paced environment, ideally within a caring profession.
- Experience supporting services that require confidentiality, discretion, and inclusivity.
- Knowledge of student support issues in Further and Higher Education, including student finance, immigration, and support services.
- Strong interpersonal and communication skills; ability to engage with people who may be distressed.
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
If you have any general questions or have accessibility needs, please refer to our Contact us page. Candidates are advised to submit applications early.
Information and Helpdesk Officer x2 employer: DAY & NIGHT DRIVERS LTD
Contact Detail:
DAY & NIGHT DRIVERS LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Helpdesk Officer x2
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities and qualifications listed in the job description. This way, when you get to the interview stage, you can confidently discuss how your experience aligns with what they're looking for.
✨Tip Number 2
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers. Focus on showcasing your customer service skills and how you've handled challenging situations in the past—this is crucial for a role like the Information and Helpdesk Officer.
✨Tip Number 3
Network, network, network! Reach out to current or former employees at UAL through LinkedIn or other platforms. They can provide insider tips about the application process and what it’s really like working there, which can give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to tailor your supporting statement to highlight your relevant skills and experiences that match the job description.
We think you need these skills to ace Information and Helpdesk Officer x2
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your unique experiences and insights that make you a great fit for the role.
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experiences align with the job description. Focus on your customer service experience and any relevant administrative skills that will help you excel as an Information and Helpdesk Officer.
Showcase Relevant Experience: Don’t forget to mention any past roles where you provided support in a fast-paced environment. Highlight your ability to handle sensitive information and your understanding of student support issues, as these are key for this position.
Apply Early: We recommend getting your application in as soon as possible! If we receive a lot of applications, the closing date might change, so don’t miss out on the chance to join our amazing team at UAL.
How to prepare for a job interview at DAY & NIGHT DRIVERS LTD
✨Know Your Stuff
Familiarise yourself with common student support issues, especially around student finance and immigration. Being able to discuss these topics confidently will show that you're prepared and knowledgeable, which is crucial for the role.
✨Practice Your People Skills
Since you'll be dealing with a variety of enquiries, practice your communication skills. Role-play scenarios where you might need to handle distressed students or complex queries. This will help you stay calm and professional during the actual interview.
✨Showcase Your Admin Skills
Be ready to discuss your experience with administrative tasks like data entry and appointment scheduling. Bring examples of how you've organised information or managed multiple tasks in a fast-paced environment to demonstrate your efficiency.
✨Emphasise Your Customer Focus
Highlight your customer service experience and how you’ve gone above and beyond to assist others. Share specific examples of how you’ve provided exceptional support, as this role is all about delivering a first-class service to students.
