Head of Academic Support

Central Saint Martins – The opportunity: Are you passionate about supporting students as they study, fostering a collaborative educational environment where every student can succeed? We are seeking a dedicated and enthusiastic individual to join Central Saint Martins’ College Education team as Head of Academic Support (0.6). This role is responsible for ensuring excellent levels of support for all students at Central Saint Martins. Committed to enabling all students to become confident independent learners, you will lead and coordinate a programme of support for students’ learning and assessment at Central Saint Martins. You will work collaboratively to enhance the student experience, contributing to high levels of student retention, continuation and attainment as well as student satisfaction. You will bring learning development expertise to academic developments in the College, with a commitment to inclusive pedagogic practice and an understanding of creative education. At UAL you will join a community of innovators and change-makers. Your work will directly influence the experience of our students while contributing to UAL’s vision and long‑term goals. This role forms the second part of a jobshare partnership, and we welcome applicants who value collaborative and flexible working.

Your profile: You will bring a strong background in Higher Education with a deep commitment to learning development and study skills for students, and an understanding of the needs of students in creative education. Your knowledge of effective approaches to supporting students in their teaching, learning and assessment will be matched by your ability to lead and manage a cross‑college Academic Support team, working in collaboration with other Heads of Academic Support at UAL. You will be adept at planning service delivery, managing resources and solving problems with creativity and resilience. Above all, you will be committed to fostering an inclusive environment where every student feels welcomed and supported.

Responsibilities:

• Lead and coordinate a programme of support for students’ learning and assessment at Central Saint Martins.
• Enhance student experience and contribute to high levels of student retention, continuation and attainment as well as student satisfaction.
• Lead and manage a cross‑college Academic Support team, working in collaboration with other Heads of Academic Support at UAL.
• Plan service delivery, manage resources and solve problems with creativity and resilience.
• Support the development of inclusive pedagogic practice and contribute to academic developments in the College.

Qualifications: Strong background in Higher Education with a commitment to learning development and study skills for students. Understanding of the needs of students in creative education. Experience in leading and managing a team and collaborating with other Heads of Academic Support at UAL. Ability to work collaboratively to improve student retention, attainment and satisfaction; a commitment to inclusive environments.

Application process: We operate a fair and open anonymous selection process. You will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement and answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding. We understand the benefits of using AI in work. If you are thinking of using it to submit an application, we encourage you to use your own voice and showcase your unique knowledge and skills. If we receive a high volume of applications, the closing date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or accessibility needs, please refer to our Contact us page. Candidates are advised to submit applications early.