4x Senior Course Support Administrator (24 months FTC)

The opportunity Are you looking for an exciting opportunity to take the next step in your career at UAL? Do you enjoy delivering excellent customer service, supporting academic teams, and helping to shape high‑quality student experiences? We are seeking 4x enthusiastic and proactive Senior Course Support Administrators to join the Academic Registry Course Support Service on a fixed‑term basis for 24 months. Based at one of our colleges, you will work closely with the Assistant Head of Course Support to provide enhanced administrative support for a designated portfolio of courses. You will play a key role in ensuring the smooth running of course operations, supporting both staff and students, and contributing to continuous improvement across the service.

Your profile Experience As a Senior Course Support Administrator, you will be highly organised and proactive, acting as the primary point of contact for course support across a designated portfolio and ensuring a consistently high-quality service. You’ll thrive in a fast‑paced, customer‑focused environment. You will manage a team of Course Support Administrators and oversee key administrative processes, including monitoring HPL contracting, cross‑programme units and course-level communications. You will also coordinate course-level activity and work closely with academic teams and professional services colleagues across finance, staffing, Student Services and Digital Learning to ensure effective coordination and compliance.

We are UAL. University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures. Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre‑degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future. As a University, we are ranked second in the world for Art and Design. We are formed of 6 Colleges with unique histories and identities: Camberwell College of Arts, Central Saint Martins, Chelsea College of Arts, London College of Communication, London College of Fashion and Wimbledon College of Arts. UAL also has 4 Institutes, 5 Research Centres, 1 Pre‑Degree School and 2 subsidiary companies delivering specialist activities. We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to hold a Bronze Award from the Race Equality Charter (REC), are members of the Business Disability Forum and Employers for Carers, and maintain our status as a Disability Confident Scheme and Living Wage employer.

Application process We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding. We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page. Candidates are advised to submit applications early.