Administrative Assistant *1 YEAR MATERNITY COVER*

About Us

Health Counter Ltd is a dynamic, fast-growing online pharmacy, supported by one of the largest independent pharmacy chains in Europe.

As our business continues to grow year after year, we are seeking a highly motivated individual to provide 1-year maternity cover. The successful candidate will thrive on challenges and be eager to make a meaningful impact within our fast-paced, innovative environment.

This is a unique opportunity to build a rewarding career within the UK pharmaceutical industry, gaining exposure to the entire supply chain, from manufacturers through to end patients, across a variety of distribution channels. You will play an important role in supporting the delivery of healthcare products and services while contributing to the continued success and growth of the business.

Main Duties and Responsibilities

• Act as a primary point of contact for clients, patients, and internal stakeholders, delivering a professional, friendly, and empathetic service via email and being confident on the telephone. Respond promptly to enquiries, resolve issues effectively, and ensure a positive customer experience throughout every interaction.
• Build and maintain strong working relationships with clients, ensuring their requirements are understood and fulfilled. Provide regular updates, proactively address concerns, and represent Health Counter professionally in client meetings and communications.
• Excel & Data Analysis – Create, maintain, and analyse spreadsheets using Excel to support business operations and client requirements. Ensure information is accurate, up to date, and presented in a clear and meaningful manner.
• Bespoke systems – various bespoke systems to be used daily. Full training will be provided
• Stock Control – Assist with stock monitoring and reporting, ensuring clients receive accurate and timely information. Support activities such as invoice checking, record maintenance, and adherence to company procedures.
• Customer Service – assisting colleagues in our Customer Services Team. Be confident to represent Health Counter in client meetings on a regular basis and be able to talk with patients directly

• Administration – ordering various supplies for the business on a timely manner to ensure that certain parts of the business are not unnecessarily delayed.
• Team Collaboration - Work closely with the Pharmacy Team and Operations teams to deliver a seamless experience for patients and clients. Develop a strong understanding of products and services to confidently support customer needs and enquiries.

The Candidate

• Genuine passion and confident at delivering excellent customer service
• Highly punctual individual willing to learn, improve and adapt
• IT literate and numerate, capable of adapting to any new software
• Strong organisational skills with the ability to manage multiple priorities
• Ability to use own initiative and work as part of a team, essential as our clients and colleagues will rely on you managing multiple priorities
• Attention to detail is paramount in this role and be great at working under pressure
• Flexibility – you may be required to work a couple of Saturdays a year
• Fluent in written and spoken English (essential)

Job Type:

Full-time, 1-year maternity cover

Experience & Education

• Pharmacy experience (preferred)
• Experience of working in a customer services / Administrative role (preferred)
• Working within office environment with IT systems experience

Useful but not essential

Pharmacy knowledge

Remuneration

• Competitive based on experience
• 20 Days Holiday & UK Bank Holidays
• Bonus scheme

Benefits:

• Casual dress
• Company events
• Employee discount
• On-site parking

Schedule:

• Hours: 9am – 5.30pm with 30-minute break (8hr shift)
• Monday to Friday
• 100% office-based role (no remote working)

Eligibility to Work:

Applicants must be legally authorised to work in the UK. Please note that we are not able to offer visa sponsorship now or in the future for this position.

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