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For Companies At a Glance
- Tasks: Create memorable guest experiences by serving food and drinks with a smile.
- Company: Daxton Hotel blends luxury and avant-garde style in downtown Birmingham.
- Benefits: Enjoy health insurance, paid time off, 401K match, free meals, and more!
- Why this job: Join a vibrant team where your passion for hospitality can shine and make a difference.
- Qualifications: 1 year of restaurant or banquet serving experience; must be able to serve alcohol responsibly.
- Other info: Flexible schedule required; must be ready to work nights, weekends, and holidays.
Current job opportunities are posted here as they become available. Reports to: Restaurant Manager, position is non-exempt.
WHO WE ARE
Combining luxury with Avant-Garde style, the Daxton Hotel looks to set a new cultural standard in the heart of downtown Birmingham. Minutes from Detroit, Daxton serves as a proud neighbor and a worldly traveler, nurturing local partnerships while building international collaborations to create a vibrant soulful place.
WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so. Above all, it is your mission to spread joy to all you encounter when making their specialty drinks. You are energized through your interactions with people, and there is nothing that gives you more satisfaction than making a customer smile.
THE ROLE
The Restaurant Server reports to the F&B Managers and works in a team environment with other F&B professionals, including barbacks, bartenders, servers, dishwashers, cooks, and chefs. It is critical the person in this position possess a background and knowledge in basic service techniques and has a natural ability to manage time. As the Restaurant Server you will be responsible for creating memorable guest experiences, and not being only an order-taker. You will be responsible for the timely and friendly delivery of food and drinks. In-depth menu knowledge is necessary to ensure safe service to guests with allergies and restrictions. Ongoing beverage tasting and trainings will allow you to expand your knowledge of beer, wine and spirits.
All of our service team members are expected to be reliable and responsible. You will arrive changed, polished and mentally ready to work on time. We put an emphasis on treating each other just like we treat our guests, sharing a smile, a helping hand, and a willingness to jump in to assist in any situation. You will also actively develop trusting and transparent relationships with your peers on the service team and other associates of the hotel.
WHAT YOU WILL DO
- Assist in all aspects of a guest's experience from beginning to end by extending a friendly greeting in an inviting environment, ensuring proper steps of service to create exceptional guest experiences, executing on requests in a friendly and timely manner, ensuring satisfaction throughout and adjusting as necessary.
- Participate in daily line ups and all quarterly staff meetings to further develop ideas and objectives with the service team while simultaneously providing constructive feedback and strategizing to overcome and correct any previously missed opportunities.
- Be accountable for working knowledge of the menus, menu ingredients and what is unavailable for the day; and to serve alcohol safely, responsibly, and legally; and of course, accurately account for all monetary transactions during your shift.
- Serve food and beverage items based upon each guest’s specific requests by respecting the health and safety measures procedures to keep you and the guest safe and healthy.
- Ensure your work station is clean and organized, with the utmost respect for your guests, peers, and equipment; and ensure you demonstrate a sense of urgency for guest requests.
- Demonstrate an understanding of basic culinary and beverage terms and strive to know more through constant study of your craft; use your knowledge of the food and beverage menu to create exceptional dining experiences.
- Observe conditions of all physical facilities and relay any challenges to the food and beverage leadership team to make corrections and improvements as needed; and communicate promptly with the F&B and Culinary teams to ensure all guests get their food as ordered in timely fashion.
- Assist in other areas of the F&B Department as needed, including but not limited to, Banquets, Bar, Geode, Lounge, and In-Room Dining.
Daxton does not discriminate based on disability, veteran status or on any other basis protected under federal, state, or local laws. Daxton hotel is a smoke-free, drug-free facility, and equal opportunity employer.
WHAT YOU WILL NEED
- Passion for the People, Place and Culture of our community, love of restaurants and guest service also required.
- Minimum of one (1) year experience as a Restaurant or Event/Banquet server in either a free-standing or hotel restaurant.
- TIPS Alcohol service certification and ServeSafe Certificate of Completion, or ability to obtain such within 30 days of hire.
- Must meet local age requirements in order to serve alcohol.
- Available to work a flexible schedule to include nights, weekends and holidays.
- Fluency in English both verbally and non-verbally.
- Continuous standing and walking and negotiating wet tile floor and steps.
- Fine motor coordination is needed to pour beverages, decorate cocktails and folding napkins.
- Ability to roll and/or carry tables and chairs.
- Standing and walking is continuous for 4-5 hours at a time.
- Lifting and carrying 30 lb. tray, crate or box is occasional.
- Carrying over shoulder is occasional.
- Hand and elbow movements for polishing glassware, silver, setting up tables, shaking, pouring and mixing drinks.
- Excellent sight and balance needed for negotiating varied floor surfaces.
- Handling lighted candles, and handling hot fluids (coffee and tea).
- Must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F).
Benefits Include:
- Health insurance
- Generous paid time off
- 401K with company match up to 2%
- Free parking
- Free meals
- Thoughtful associate appreciation initiatives.
Restaurant Server� employer: Daxton Hotel
Contact Detail:
Daxton Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Server�
✨Tip Number 1
Familiarise yourself with the Daxton Hotel's unique style and offerings. Understanding their luxury and avant-garde approach will help you connect with the team and demonstrate your enthusiasm for their brand during any interactions.
✨Tip Number 2
Practice your customer service skills in busy environments. Since the role requires making quick decisions under pressure, showcasing your ability to handle high-stress situations can set you apart from other candidates.
✨Tip Number 3
Engage with current employees or alumni who have worked at Daxton Hotel. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or networking.
✨Tip Number 4
Stay updated on food and beverage trends, especially those relevant to the Daxton Hotel's menu. Being knowledgeable about current culinary trends can impress your interviewers and show your commitment to the role.
We think you need these skills to ace Restaurant Server�
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Server. Familiarise yourself with the skills and experiences required, such as knowledge of service techniques and menu items.
Tailor Your CV: Customise your CV to highlight relevant experience in hospitality. Emphasise any previous roles where you created memorable guest experiences or worked in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create positive experiences for guests. Mention specific examples from your past work that demonstrate your skills and enthusiasm.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Daxton Hotel
✨Know the Menu Inside Out
Familiarise yourself with the menu, including ingredients and potential allergens. This will not only help you answer questions confidently but also demonstrate your commitment to providing excellent service.
✨Showcase Your People Skills
During the interview, highlight your past experiences in customer service. Share specific examples of how you've created memorable experiences for guests, as this role is all about spreading joy and making connections.
✨Demonstrate Team Spirit
Emphasise your ability to work well in a team environment. Discuss how you’ve collaborated with colleagues in previous roles to ensure smooth operations and exceptional guest experiences.
✨Prepare for Scenario Questions
Be ready to answer situational questions that assess your problem-solving skills. Think of examples where you had to make quick decisions under pressure, as this is crucial in a busy restaurant setting.
