Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor front desk staff while ensuring top-notch guest service.
- Company: Join a luxury hotel known for its exceptional guest experiences.
- Benefits: Enjoy paid time off, 401K matching, and free meals from our culinary team.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Experience in customer service, strong leadership skills, and a positive attitude required.
- Other info: This role is vital for maintaining a seamless guest experience.
The predicted salary is between 24000 - 42000 £ per year.
A Luxury Hotel Front Desk Supervisor is responsible for overseeing the front desk operations to ensure that guests receive the highest level of service. The role typically involves managing a team, ensuring smooth check-in/check-out processes, addressing guest inquiries, and maintaining the hotel’s overall guest service standards.
Key Responsibilities:
- Supervision & Staff Management: Lead, train, and mentor front desk agents to maintain top-tier guest service. Assign duties, ensure shifts are covered, and oversee team performance. Evaluate front desk staff performance and provide constructive feedback. Handle any staffing issues and ensure a positive work environment. Ensure guests experience an efficient and welcoming check-in/check-out process. Resolve guest complaints and concerns promptly and professionally. Anticipate guest needs and personalize services to exceed expectations. Manage VIP and high-profile guests, offering exclusive services.
- Operational Management: Oversee front desk operations to ensure accuracy and efficiency. Ensure all guest reservations are processed accurately in the system. Maintain accurate records of room availability, check-in/check-out status, and guest preferences. Monitor the daily cash handling, payment transactions, and billing procedures. Work closely with housekeeping, maintenance, and other hotel departments to coordinate guest needs. Ensure that special requests (e.g., room preferences, additional amenities) are communicated and fulfilled. Handle coordination of early/late check-ins and check-outs as necessary.
- Quality Control: Maintain and ensure the quality of guest experiences at all times. Stay informed about hotel services, local attractions, and amenities to assist guests. Conduct audits to ensure all guest service procedures align with hotel standards.
- Administrative Duties: Generate reports on guest feedback, occupancy, revenue, and operational trends. Ensure all front desk paperwork and documentation are completed accurately. Maintain and manage hotel room inventory, including upgrades and changes.
- Crisis Management: Handle emergency situations such as guest safety concerns, overbookings, or system failures in a calm and efficient manner. Ensure proper safety and security measures are in place for guests and staff.
Skills & Qualifications:
- Proven experience in a front desk or customer service role, preferably in a luxury hotel.
- Strong leadership, communication, and organizational skills.
- Ability to handle difficult situations and resolve conflicts.
- Proficiency in hotel management software (e.g., Opera, Protel, or similar).
- Exceptional guest service and interpersonal skills.
- Ability to multitask and work under pressure.
- A positive, professional demeanor and appearance.
Education & Experience:
- A high school diploma or equivalent (a degree in hospitality management or related field is a plus).
- Previous experience in the hospitality industry, particularly in a front desk or supervisory role.
Working Conditions:
Work may involve standing for extended periods, interacting with guests, and handling financial transactions. This role is crucial to maintaining a luxurious, seamless guest experience, and the Front Desk Supervisor is often the face of the hotel, ensuring that guests feel valued and attended to.
WHAT’S IN IT FOR YOU
- Paid time off
- 401K with company match up to 2%
- Free shift-meal prepared by our in-house culinary experts
Front Desk Supervisor employer: Daxton Hotel
Contact Detail:
Daxton Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Supervisor
✨Tip Number 1
Familiarise yourself with the luxury hotel industry and its standards. Understanding what sets a luxury hotel apart will help you demonstrate your knowledge during interviews and show that you’re committed to providing exceptional guest service.
✨Tip Number 2
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with current or former front desk supervisors. They can provide insights into the role and may even refer you to job openings.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experiences. Be ready to discuss how you've handled difficult guests or resolved conflicts, as these scenarios are common in the front desk supervisor role.
✨Tip Number 4
Showcase your leadership skills by discussing any relevant experience managing teams or training staff. Highlighting your ability to lead and motivate others will make you a strong candidate for the supervisory aspect of the role.
We think you need these skills to ace Front Desk Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk operations and customer service, particularly in a luxury hotel setting. Emphasise any leadership roles or supervisory experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Mention specific examples of how you've handled guest complaints or improved service standards in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, conflict resolution, and multitasking. Mention your proficiency with hotel management software, as this is crucial for the role.
Showcase Your Customer Service Philosophy: Include a brief section in your application that explains your approach to guest service. Highlight how you anticipate guest needs and personalise experiences to exceed expectations.
How to prepare for a job interview at Daxton Hotel
✨Showcase Your Leadership Skills
As a Front Desk Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate staff, and any training or mentoring you've provided. Highlight specific examples where your leadership made a positive impact.
✨Demonstrate Customer Service Excellence
This role is all about providing top-tier guest service. Prepare to share stories of how you've handled difficult situations or resolved guest complaints in the past. Emphasise your ability to anticipate guest needs and personalise their experience.
✨Familiarise Yourself with Hotel Management Software
Proficiency in hotel management software is crucial. If you have experience with systems like Opera or Protel, be ready to discuss it. If not, do some research on these tools and express your willingness to learn quickly.
✨Prepare for Crisis Management Scenarios
Crisis management is a key part of this role. Think of examples where you've successfully handled emergencies or unexpected issues. Be ready to explain your thought process and how you maintained calm under pressure.
