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- Tasks: Support vehicle maintenance and customer queries in a dynamic fleet environment.
- Company: Join Dawsongroup, a leading asset rental provider with over 90 years of experience.
- Benefits: Enjoy 25 days annual leave, funded training, and wellbeing support.
- Why this job: Make a real impact while developing your career in a supportive team.
- Qualifications: Customer service experience and a full UK driving licence required.
- Other info: Opportunities for internal progression and a culture of growth and integrity.
The predicted salary is between 30000 - 42000 £ per year.
About this Role
Are you an organised Fleet Services Advisor or someone with transferable customer and fleet support experience looking to step into the vans and asset rental world? This Fleet Services Advisor role plays a key part in keeping our hire fleet roadworthy, compliant, and ready for customers, while supporting branch performance and service delivery.
- Act as a central point of contact for vehicle maintenance, damage management, and customer queries.
- Support vehicle check in and check out inspections so responsibility for damage is always clear.
- Work closely with the Operations Maintenance and Damage Supervisor and wider branch team.
- Help ensure vehicles remain compliant, clean, safe, and fit for hire at all times.
About You
You enjoy working in a customer focused, detail led environment where no two days look the same. You are comfortable juggling priorities, communicating clearly, and following processes, even when things get busy.
- A full UK driving licence.
- Experience delivering great customer service, ideally in a fleet, automotive, logistics, or service based setting.
- Strong organisation skills with good attention to detail and confidence using systems and Microsoft Office.
- Able to stay calm under pressure and manage multiple tasks to deadlines.
Not sure you tick every box? That is ok. We value potential, transferable skills, and a willingness to learn.
About Us
Dawsongroup has been in business since 1935 and operating in asset rental since 1974. Today we are a leading provider of vans and specialist assets, helping customers stay resilient through smarter asset strategies.
- Over 50 years of experience in asset rental and 90 years as a business.
- A strong focus on integrity, compliance, and solving customer challenges.
- Ongoing investment in people, fleet, and infrastructure.
- A culture built around growing together, owning your actions, and working smarter.
About Your Future
This role offers long term opportunity within a stable, growing business where development is encouraged and supported. You will be trusted to build relationships, learn new skills, and shape your career within the vans division and beyond.
- Internal progression pathways across the UK and internationally.
- Funded training and development opportunities.
- 25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.
- Life assurance, wellbeing support, cycle to work scheme, and seasonal gifts.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We are particularly keen to hear from underrepresented groups and those who may not meet every requirement but bring the right mindset and transferable skills. If you want to take the next step with an asset rental business that genuinely values people, this could be the opportunity for you. Bring your experience, curiosity, and commitment and help us keep our fleet and our service moving forward. Our people are our greatest asset.
Fleet Services Advisor in Willenhall employer: Dawsongroup
Contact Detail:
Dawsongroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fleet Services Advisor in Willenhall
✨Tip Number 1
Get to know the company! Research Dawsongroup and understand their values, especially their focus on integrity and customer service. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Fleet Services Advisor, you'll be the go-to person for customer queries. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle questions smoothly.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to juggle priorities, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at Dawsongroup.
We think you need these skills to ace Fleet Services Advisor in Willenhall
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer service, especially if it's in a fleet or automotive setting. We love candidates who can demonstrate their ability to keep customers happy and solve problems efficiently!
Be Organised and Detail-Oriented: Since this role is all about keeping our fleet compliant and roadworthy, it’s crucial to showcase your organisational skills. Mention any systems or processes you’ve used to manage tasks and ensure everything runs smoothly.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for in a Fleet Services Advisor. It shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Dawsongroup
✨Know Your Fleet Basics
Before the interview, brush up on your knowledge of fleet management and vehicle maintenance. Understand the key terms and processes involved in keeping a hire fleet compliant and roadworthy. This will show that you’re genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered excellent customer service. Think about situations where you’ve resolved issues or managed queries effectively. This is crucial for a Fleet Services Advisor, so make sure to highlight your ability to communicate clearly and stay calm under pressure.
✨Demonstrate Your Organisational Skills
Since this role involves juggling multiple tasks, come prepared with examples that showcase your organisational skills. Discuss how you prioritise tasks and manage deadlines, especially in busy environments. This will help the interviewer see that you can handle the dynamic nature of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
