At a Glance
- Tasks: Coordinate operations and support the team at the rental desk.
- Company: Join Dawsongroup, a leading asset rental business with over 90 years of experience.
- Benefits: Enjoy competitive leave, wellbeing support, and funded training opportunities.
- Other info: Dawsongroup values diversity and encourages applicants from all backgrounds.
- Why this job: Step into a leadership role and develop your career in a dynamic environment.
- Qualifications: Experience in customer service or administration is a plus, but potential matters most.
The predicted salary is between 28800 - 43200 £ per year.
About this Role
This Hiredesk Manager role sits at the heart of the branch operation, supporting the Branch Manager and ensuring the rental desk runs smoothly every day. You will help coordinate people, processes, and customers, while stepping into a leadership role whenever the Branch Manager is away.
- Support the Branch Manager with day to day team coordination and people management responsibilities.
- Ensure high levels of customer service across the rental desk, supporting customers, drivers, and visiting personnel.
- Oversee the administration of rental activity including booking forms, rental agreements, breakdown reports, and invoicing.
- Maintain accurate systems and documentation, including customer details, insurance records, and mileage updates for servicing.
- Work closely with local dealers and repair agents to organise servicing, maintenance, and repairs for vehicles.
About You
You enjoy being the person who keeps things organised, running smoothly, and moving forward. Whether you have worked in hire desks, rental operations, fleet administration, or customer service environments, you know how to keep customers happy while supporting a busy team.
- Comfortable managing multiple administrative and operational tasks in a fast paced environment.
- Confident supporting a team and stepping into leadership responsibilities when needed.
- Strong communicator who enjoys dealing with customers, drivers, and colleagues across the business.
- Organised and detail focused when managing documentation, records, and operational systems.
Not sure you tick every box? That is okay, we value potential and transferable skills, so we encourage you to apply anyway.
About Us
Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while staying true to the values that shaped us.
- Work for a respected organisation with long term investment in people and infrastructure.
- 2x Life assurance scheme.
- Funded training and internal progression opportunities across the UK and internationally.
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Wellbeing support, seasonal gifts, cycle to work schemes, and long term incentives.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
About Your Future
This role offers the opportunity to build a long term career within the asset rental industry. You will gain exposure to branch operations, customer management, and fleet coordination while developing your leadership capability.
- Develop operational and leadership skills within a busy branch environment.
- Work closely with senior management and sales teams across the business.
- Gain exposure to rental operations, fleet coordination, and customer relationship management.
- Access funded training and clear internal progression pathways.
If you want to take the next step in your career with a business that genuinely invests in its people and believes in developing potential, we would love to hear from you. At Dawsongroup we believe our people are our greatest asset, join us and see where your career could take you.
Hiredesk Manager in Milton Keynes employer: Dawsongroup
Dawsongroup is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where team coordination and customer service excellence are at the forefront. With over 90 years in the industry, we provide extensive training, clear progression pathways, and a generous leave allowance, ensuring that our staff feel valued and empowered to develop their careers in a dynamic environment. Join us to be part of a respected organisation that truly invests in its people and fosters long-term career opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Hiredesk Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Dawsongroup. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you understand what makes Dawsongroup tick and how you can contribute to the team. Tailor your answers to reflect our commitment to customer service and operational excellence.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership role, think of times when you’ve coordinated a project or helped a team member. Be ready to share these experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Dawsongroup family.
We think you need these skills to ace Hiredesk Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hiredesk Manager role. Highlight any relevant experience in rental operations, customer service, or team coordination to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your leadership potential and organisational skills!
Show Off Your Communication Skills:As a Hiredesk Manager, strong communication is key. In your application, demonstrate your ability to connect with customers and colleagues alike. Use clear and concise language to make your points stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Dawsongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hiredesk Manager role. Familiarise yourself with the key responsibilities like team coordination, customer service, and administration tasks. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires keeping things organised and running smoothly, be ready to share specific examples of how you've successfully managed multiple tasks in a fast-paced environment. Highlight any tools or methods you use to stay organised.
✨Communicate Effectively
Strong communication is crucial for this position. Practice articulating your thoughts clearly and confidently. Think about how you can convey your ability to interact with customers, drivers, and colleagues effectively during the interview.
✨Demonstrate Leadership Potential
Even if you haven’t held a formal leadership role, think of instances where you’ve stepped up to support your team. Be prepared to discuss how you can take on leadership responsibilities when needed, as this will show your readiness for the role.
