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- Tasks: Coordinate field engineers and ensure smooth operations in a fast-paced environment.
- Company: Join Dawsongroup, a leading asset rental business with over 50 years of experience.
- Benefits: Enjoy competitive leave, funded training, and wellbeing support.
- Other info: Opportunities for internal progression and a supportive team culture.
- Why this job: Make a real impact while developing valuable coordination and operational skills.
- Qualifications: Organised, proactive, and experienced in customer service or scheduling.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Service Controller looking for a new role, or an experienced scheduler or service coordinator looking for a fresh challenge? This Service Controller position in Garforth within our Material Handling Business Unit is a fast-paced, customer‑focused role where you will coordinate field-based engineers and keep operations running smoothly.
- Allocate breakdown and maintenance jobs to engineers, ensuring maximum efficiency.
- Handle incoming calls and emails, logging jobs accurately and professionally.
- Manage customer expectations while delivering excellent service at every touchpoint.
- Monitor repair costs, raise quotations, and ensure work stays within budget.
- Maintain accurate system records and support day‑to‑day service administration.
You are organised, proactive, and confident communicating with customers and colleagues in a busy environment. You enjoy solving problems, working to deadlines, and keeping multiple moving parts under control.
- Full, valid UK driving licence.
- Experience in a customer service or scheduling environment.
- Comfortable using Microsoft Office, including Word, Excel, and Outlook.
- Strong numerical skills with the ability to calculate costs accurately.
- Excellent telephone manner and communication skills, with a focus on customer service.
Dawsongroup is a leading asset rental business, operating for over 50 years in the rental market and over 90 years as a family‑rooted business, now under the ownership of KKR. Our Material Handling Business Unit is known for delivering reliable, high‑quality equipment and outstanding service to customers across the UK.
- Committed to long‑term customer relationships and service excellence.
- Focused on investing in people, assets, and innovation.
- Supportive team culture built on integrity and accountability.
- Opportunities to be part of a growing and evolving business.
This role offers the chance to build a long‑term career within a stable and growing organisation where your contribution is recognised. You will gain exposure to multiple areas of the business while developing valuable coordination and operational skills.
- 24 days standard leave allowance + birthday + bank holidays + up to 10 days extra (time served and purchase scheme).
- Internal progression pathways across the UK and internationally.
- Funded training and ongoing development opportunities.
- Wellbeing and mental health support, plus additional employee benefits.
- Long‑term career stability within a respected industry leader.
If you are ready to take the next step in your career and join a business that values your contribution, we would love to hear from you. People are our greatest asset, and this is your opportunity to build a future with a company that truly invests in its people. Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Service Controller in Leeds employer: Dawsongroup
Contact Detail:
Dawsongroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Service Controller role that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service coordination. Think about how you’d handle customer expectations and manage multiple tasks – it’ll show you’re ready for the fast-paced environment!
✨Tip Number 3
Don’t forget to showcase your organisational skills! Bring examples of how you’ve successfully managed schedules or resolved issues in previous roles. This will help you stand out as the proactive candidate they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Controller in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Controller role. Highlight your customer service experience and any scheduling or coordination roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of how you've managed multiple tasks and kept operations running smoothly in previous jobs.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application showcases your excellent telephone manner and written communication skills. We love candidates who can convey information clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dawsongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Controller role. Familiarise yourself with the key responsibilities like coordinating engineers and managing customer expectations. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or solved problems under pressure. Highlight how you kept operations running smoothly in a busy environment.
✨Brush Up on Your Communication Skills
As you'll be handling calls and emails, practice your telephone manner and ensure you can communicate clearly and professionally. Consider role-playing common scenarios you might encounter, such as logging jobs or addressing customer concerns.
✨Demonstrate Your Numerical Proficiency
Given the importance of monitoring repair costs and raising quotations, be ready to discuss your numerical skills. You might even want to prepare a few examples of how you've accurately calculated costs in previous roles to showcase your attention to detail.