At a Glance
- Tasks: Lead the rental desk operations and ensure smooth daily activities.
- Company: Join Dawsongroup, a top UK asset rental business with a strong legacy.
- Benefits: Enjoy competitive leave, wellbeing support, and funded training opportunities.
- Other info: Great career growth opportunities and a supportive team culture await you.
- Why this job: Develop your leadership skills while making customers happy in a dynamic environment.
- Qualifications: Experience in customer service or rental operations is a plus, but potential matters more.
The predicted salary is between 30000 - 40000 £ per year.
About this Role
This Hiredesk Manager role sits at the heart of the branch operation, supporting the Branch Manager and ensuring the rental desk runs smoothly every day. You will help coordinate people, processes, and customers, while stepping into a leadership role whenever the Branch Manager is away.
- Support the Branch Manager with day to day team coordination and people management responsibilities.
- Ensure high levels of customer service across the rental desk, supporting customers, drivers, and visiting personnel.
- Oversee the administration of rental activity including booking forms, rental agreements, breakdown reports, and invoicing.
- Maintain accurate systems and documentation, including customer details, insurance records, and mileage updates for servicing.
- Work closely with local dealers and repair agents to organise servicing, maintenance, and repairs for vehicles.
About You
You enjoy being the person who keeps things organised, running smoothly, and moving forward. Whether you have worked in hire desks, rental operations, fleet administration, or customer service environments, you know how to keep customers happy while supporting a busy team.
- Comfortable managing multiple administrative and operational tasks in a fast paced environment.
- Confident supporting a team and stepping into leadership responsibilities when needed.
- Strong communicator who enjoys dealing with customers, drivers, and colleagues across the business.
- Organised and detail focused when managing documentation, records, and operational systems.
Not sure you tick every box? That is okay, we value potential and transferable skills, so we encourage you to apply anyway.
About Us
Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while staying true to the values that shaped us.
- Work for a respected organisation with long term investment in people and infrastructure.
- 2x Life assurance scheme.
- Funded training and internal progression opportunities across the UK and internationally.
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Wellbeing support, seasonal gifts, cycle to work schemes, and long term incentives.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
About Your Future
This role offers the opportunity to build a long term career within the asset rental industry. You will gain exposure to branch operations, customer management, and fleet coordination while developing your leadership capability.
- Develop operational and leadership skills within a busy branch environment.
- Work closely with senior management and sales teams across the business.
- Gain exposure to rental operations, fleet coordination, and customer relationship management.
- Access funded training and clear internal progression pathways.
If you want to take the next step in your career with a business that genuinely invests in its people and believes in developing potential, we would love to hear from you. At Dawsongroup we believe our people are our greatest asset, join us and see where your career could take you.
Hiredesk Operations Lead employer: Dawsongroup
Dawsongroup is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where your contributions are valued. With extensive training opportunities, a commitment to internal progression, and a generous leave policy, you will thrive in a dynamic environment that encourages leadership development and teamwork. Join us in a role that not only enhances your career in the asset rental industry but also allows you to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Hiredesk Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to the team. Practise common interview questions and think about how your past experiences align with what they’re looking for.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed teams or improved customer service in previous roles. This will help demonstrate your fit for the Hiredesk Operations Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hiredesk Operations Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hiredesk Operations Lead role. Highlight any relevant experience in rental operations, customer service, or team management to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our values. Don’t forget to mention your leadership potential and organisational skills!
Showcase Your Communication Skills:As a strong communicator, make sure your application reflects this. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully dealt with customers or managed a team in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Dawsongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hiredesk Operations Lead role. Familiarise yourself with the key responsibilities like team coordination, customer service, and administration of rental activities. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires keeping things organised and running smoothly, be ready to share specific examples from your past experiences. Talk about how you managed multiple tasks in a fast-paced environment and how you ensured high levels of customer satisfaction.
✨Prepare for Leadership Questions
As you may need to step into a leadership role, prepare for questions about your leadership style and experiences. Think of times when you successfully led a team or resolved conflicts, and be ready to discuss how you can support the Branch Manager effectively.
✨Engage with the Interviewers
Don’t forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how they support their employees. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
