At a Glance
- Tasks: Support the Branch Manager and ensure smooth rental desk operations daily.
- Company: Join Dawsongroup, a leading asset rental business with over 90 years of experience.
- Benefits: Enjoy competitive leave, wellbeing support, and funded training opportunities.
- Other info: Great career growth potential with a company that values your development.
- Why this job: Develop your leadership skills while making customers happy in a dynamic environment.
- Qualifications: Experience in customer service or administration; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
This Hiredesk Manager role sits at the heart of the branch operation, supporting the Branch Manager and ensuring the rental desk runs smoothly every day. You will help coordinate people, processes, and customers, while stepping into a leadership role whenever the Branch Manager is away.
- Support the Branch Manager with day to day team coordination and people management responsibilities.
- Ensure high levels of customer service across the rental desk, supporting customers, drivers, and visiting personnel.
- Oversee the administration of rental activity including booking forms, rental agreements, breakdown reports, and invoicing.
- Maintain accurate systems and documentation, including customer details, insurance records, and mileage updates for servicing.
- Work closely with local dealers and repair agents to organise servicing, maintenance, and repairs for vehicles.
You enjoy being the person who keeps things organised, running smoothly, and moving forward. Whether you have worked in hire desks, rental operations, fleet administration, or customer service environments, you know how to keep customers happy while supporting a busy team.
- Comfortable managing multiple administrative and operational tasks in a fast paced environment.
- Confident supporting a team and stepping into leadership responsibilities when needed.
- Strong communicator who enjoys dealing with customers, drivers, and colleagues across the business.
- Organised and detail focused when managing documentation, records, and operational systems.
Dawsongroup is one of the UK’s leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while staying true to the values that shaped us.
- 2x Life assurance scheme.
- Funded training and internal progression opportunities across the UK and internationally.
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Wellbeing support, seasonal gifts, cycle to work schemes, and long term incentives.
This role offers the opportunity to build a long term career within the asset rental industry. You will gain exposure to branch operations, customer management, and fleet coordination while developing your leadership capability.
- Develop operational and leadership skills within a busy branch environment.
- Work closely with senior management and sales teams across the business.
- Gain exposure to rental operations, fleet coordination, and customer relationship management.
- Access funded training and clear internal progression pathways.
If you want to take the next step in your career with a business that genuinely invests in its people and believes in developing potential, we would love to hear from you. At Dawsongroup we believe our people are our greatest asset, join us and see where your career could take you.
Hiredesk Assistant Manager employer: Dawsongroup
Dawsongroup is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture where team coordination and customer service excellence are at the forefront. With over 90 years in the industry, employees benefit from extensive training opportunities, a generous leave allowance, and a commitment to internal progression, making it an ideal place for those looking to build a meaningful career in asset rental. Join us in a dynamic environment where your contributions are valued and your potential is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Hiredesk Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Dawsongroup. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you understand what makes Dawsongroup tick and how you can contribute to the team. Tailor your answers to reflect our commitment to customer service and operational excellence.
✨Tip Number 3
Practice your leadership skills! Even if you haven’t held a formal leadership role, think of times when you’ve coordinated a project or helped a team member. Be ready to share these experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Dawsongroup family.
We think you need these skills to ace Hiredesk Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hiredesk Assistant Manager role. Highlight any relevant experience in rental operations, customer service, or team coordination to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your leadership potential and customer service skills!
Showcase Your Organisational Skills:Since this role is all about keeping things organised, make sure to highlight your attention to detail and ability to manage multiple tasks. We want to see examples of how you've successfully juggled responsibilities in fast-paced environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Dawsongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hiredesk Assistant Manager role. Familiarise yourself with the key responsibilities like team coordination, customer service, and administration tasks. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires keeping things organised and running smoothly, be ready to share examples of how you've successfully managed multiple tasks in a fast-paced environment. Highlight any specific tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Expect questions about handling customer interactions and resolving issues. Think of past experiences where you provided excellent customer service or dealt with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Leadership Potential
Even if you haven’t held a formal leadership position, think of times when you stepped up to support your team or took initiative. Be prepared to discuss how you can support the Branch Manager and lead the team when needed, showcasing your confidence and readiness for responsibility.
