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- Tasks: Manage truck and trailer hire operations, ensuring vehicles are ready and compliant for customers.
- Company: Join Dawsongroup, a leading asset rental business with over 50 years of experience.
- Benefits: Enjoy competitive leave, life assurance, funded training, and wellbeing support.
- Other info: Opportunities for growth and development in a supportive team environment.
- Why this job: Build a rewarding career in fleet management while making a real impact on customer service.
- Qualifications: Full UK driving licence and strong communication skills required; experience in transport is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Are you a Customer Service Executive, Fleet Controller or Hire Desk Coordinator looking for your next step in the truck and trailer rental world? This role is at the heart of keeping our fleet moving, ensuring vehicles are compliant, ready for hire, and delivering a seamless experience for our customers.
- Manage the day to day operations of truck and trailer hire, ensuring vehicles are roadworthy, compliant, and ready for customers.
- Carry out detailed vehicle check in and check out inspections, identifying damage and managing customer recharges.
- Coordinate maintenance, MOT schedules and repairs to minimise downtime and keep customers on the road.
- Handle customer queries, internal communication and invoicing with accuracy and professionalism.
- Plan vehicle deliveries and collections, working closely with drivers, customers and internal teams.
You enjoy working in a fast paced environment where no two days are the same, and you take pride in delivering a high standard of customer service. You may already have experience in transport, fleet, or rental, but if you have transferable skills and the right mindset, we would still love to hear from you.
- Full UK driving licence is essential.
- Confident communicator, able to handle customer conversations with clarity and professionalism.
- Organised and detail focused, especially when managing inspections, compliance and admin tasks.
- Comfortable using systems such as Microsoft Office and adapting to internal platforms.
Not sure you meet every requirement? We value potential and attitude so please consider applying anyway.
Dawsongroup is a leading asset rental business with over 50 years in the industry and a proud heritage spanning over 90 years, now backed by KKR. We focus on delivering smarter asset strategy solutions, supporting customers with high quality vehicles and outstanding service.
- Experts in truck and trailer rental, supporting a wide range of industries across the UK.
- Strong focus on long term customer relationships and service excellence.
- Ongoing investment in our fleet, infrastructure and people.
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Benefits include life assurance, funded training, wellbeing support and internal progression opportunities.
This role offers the chance to build a long term career within a growing and supportive business where your contribution is recognised. You will gain exposure to all aspects of fleet operations, opening doors to progression across the wider business.
- Opportunities to progress within the truck and trailer Business Unit and across the wider group.
- Develop skills in fleet management, compliance and customer operations.
- Access to funded training and development programmes.
- Be part of a team that values growth, accountability and continuous improvement.
- Work in an environment that supports your wellbeing and long term career goals.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you are looking to take the next step in your career with a business that genuinely values its people and invests in your future, we would love to hear from you. People are our greatest asset, join us and discover your potential.
Customer Service Executive in Glasgow employer: Dawsongroup
Contact Detail:
Dawsongroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Think about how you'd handle specific situations, especially those that show off your organisational skills and attention to detail.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about the role and the company. A genuine passion for customer service can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Executive in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any relevant experience in fleet management or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Keep it engaging and personal!
Show Off Your Communication Skills: As a Customer Service Executive, clear communication is key. Make sure your application is well-written and free of errors. This will demonstrate your professionalism and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dawsongroup
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities like managing vehicle inspections and handling customer queries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As a confident communicator, it's essential to highlight your ability to handle customer conversations professionally. Prepare examples of past experiences where you successfully resolved customer issues or communicated effectively with internal teams. This will show that you can thrive in a fast-paced environment.
✨Demonstrate Organisational Skills
Being organised is crucial for this role. Bring up specific instances where you've managed multiple tasks, such as coordinating maintenance schedules or conducting detailed inspections. This will illustrate your attention to detail and ability to keep operations running smoothly.
✨Emphasise Your Adaptability
Since the job requires using various systems, be ready to discuss your experience with Microsoft Office and any other platforms. Share how you've adapted to new technologies in the past, which will reassure them that you're capable of learning their internal systems quickly.