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For Companies At a Glance
- Tasks: Support customer service operations and handle queries in a busy environment.
- Company: Join Dawsongroup, a leader in asset rental with a strong focus on people.
- Benefits: Enjoy 25 days annual leave, wellbeing support, and funded training opportunities.
- Why this job: Kickstart your career in customer service with real experience and growth potential.
- Qualifications: No prior experience needed; just bring your curiosity and willingness to learn.
- Other info: Be part of a supportive team that values integrity and collaboration.
The predicted salary is between 800 - 1000 £ per month.
As a Customer Service Apprentice within Dawsongroup Temperature Control Solutions, you will play a vital part in keeping our service operations running smoothly while building a long term career in customer service and asset rental. This customer service apprentice role is ideal for someone early in their career who enjoys helping people, staying organised, and learning how a busy service environment works.
Acting as the first point of contact for incoming customer calls, handling queries professionally and promptly. Supporting the servicing department with administration relating to assets, breakdowns, and modification requests. Accurately recording information on internal systems to support service delivery and reporting. Working closely with service controllers, engineers, and customers to coordinate repairs and small refurbishment projects. Monitoring systems and highlighting anything that needs attention to the Service Manager.
About You
You do not need to have done this role before, what matters most is your attitude, curiosity, and willingness to learn. We are particularly keen to hear from people starting out, changing direction, or returning to work, even if you do not tick every box yet.
- Friendly and confident communicator who enjoys speaking with customers and colleagues.
- Organised with good attention to detail and a pride in doing things properly.
- Comfortable using basic computer systems and keen to develop your digital skills.
- Reliable, punctual, and open to feedback and development.
- A proactive mindset, you spot problems early and are not afraid to ask questions.
About Us
Dawsongroup has been in business since 1935 and a leader in asset rental since 1974, supporting customers with smarter asset strategies across the UK and beyond. Our Temperature Control Solutions division supports critical sectors by keeping assets reliable, compliant, and ready to perform.
A well established and respected name in asset rental and temperature controlled solutions. Strong focus on safety, service quality, and doing the right thing. A business that invests in people, training, and long term careers. Values built around integrity, collaboration, and continuous improvement. Recently acquired by KKR to support long term growth. Operation across 11 countries with more than 32,000 assets. Award winning support and long-standing client partnerships. One of the UK’s leading independent asset rental and contract hire businesses.
About Your Future
This apprenticeship is designed to give you a strong foundation, recognised qualifications, and real workplace experience that opens doors across Dawsongroup. With support, structure, and exposure to different teams, you can shape a future that suits your strengths.
- Funded apprenticeship training with distance learning support.
- Clear development pathways and opportunities to progress internally.
- Exposure to customer service, operations, and asset management.
25 days annual leave (including your birthday), plus bank holidays, with up to 10 additional days available through length of service and purchase scheme. Wellbeing, mental health support, and benefits including life assurance and cycle to work.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you are unsure whether you meet every requirement, please consider applying anyway, potential and attitude matter to us. If you want to build your career with an asset rental business that genuinely invests in people and development, this could be your next step. We believe our people are our greatest asset, and we would love to help you discover yours.
Customer Service Apprentice employer: Dawsongroup
Contact Detail:
Dawsongroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dawsongroup and its Temperature Control Solutions division. Understanding their values and operations will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role involves speaking with customers and colleagues, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed tasks or projects in the past. Highlighting your attention to detail and proactive mindset will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and your eagerness to learn.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention any relevant experiences, even if they’re not directly related, that showcase your communication skills and attention to detail.
Show Your Curiosity: We love candidates who are curious and eager to learn! In your application, mention any instances where you've taken the initiative to learn something new or solve a problem. This will show us that you have the proactive mindset we’re looking for.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Dawsongroup
✨Know the Company
Before your interview, take some time to research Dawsongroup and its Temperature Control Solutions division. Understand their values, history, and what they do. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your Customer Service Skills
As a Customer Service Apprentice, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully handled queries or resolved issues. Even if these are from school or volunteer work, demonstrating your communication skills and problem-solving abilities is key.
✨Be Organised and Detail-Oriented
Since the role involves administration and recording information accurately, highlight your organisational skills during the interview. You might want to mention any tools or methods you use to stay organised, as this will reassure them that you can handle the responsibilities of the position.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the apprenticeship, the team you'll be working with, and the training opportunities available. This shows your proactive mindset and eagerness to learn, which are qualities Dawsongroup values highly.
