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For Companies At a Glance
- Tasks: Manage service operations, coordinate repairs, and keep customers updated.
- Company: Dawsongroup EMC, a family-owned leader in asset rental with over 40 years of experience.
- Benefits: Competitive salary, bonus scheme, funded training, and generous leave policies.
- Why this job: Join a supportive team and make a real impact on service excellence.
- Qualifications: Experience in service control or fleet maintenance, strong communication skills.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About this Role
We’re on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You’ll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
- Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy
- Handle service bookings, breakdowns, damage reports, and warranty cases
- Communicate regularly with customers, ensuring updates are timely and transparent
- Record and monitor service updates and costs on our maintenance system
- Support compliance scheduling and reporting for key service milestones
About You
You’ll bring hands‑on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you’ll thrive in a busy environment where no two days are quite the same.
- Proven experience in a similar service or fleet coordination role
- Excellent communication and scheduling skills
- Confident using maintenance management systems
- Comfortable working with customers and internal teams
- Passionate about high service standards and asset availability
Even if you don’t tick every box, we encourage you to apply, your potential matters to us.
About Us
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we’re proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
- Over 1,000 employees across 11 countries
- Family‑owned with over 40 years of asset rental expertise
- Committed to reducing carbon impact with cleaner fleets
- Recognised for service, innovation, and investment in people
- Award‑winning support and long‑standing client partnerships
About Your Future
Joining Dawsongroup means more than just a job, it’s the start of a career where you’re valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
- Competitive salary and bonus scheme
- 2x Life assurance
- Funded training and internal progression
- 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme)
- Cycle to work scheme and wellbeing support
- Inclusive culture welcoming candidates from all backgrounds
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Our people are our greatest asset.
Service & Maintenance Controller in Brighouse employer: Dawsongroup
Contact Detail:
Dawsongroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Controller in Brighouse
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a Service Controller, you'll need to keep customers informed and coordinate with various teams. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service & Maintenance Controller in Brighouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service control or fleet maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about high service standards and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves regular communication with customers and internal teams, make sure your application reflects your excellent communication skills. A clear and concise application will go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dawsongroup
✨Know Your Stuff
Make sure you understand the ins and outs of service control and fleet maintenance. Brush up on your knowledge about maintenance management systems, as well as the specific equipment the company deals with. This will show that you're genuinely interested and prepared for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate updates and information clearly and concisely. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues effectively.
✨Stay Calm Under Pressure
Prepare for questions that assess how you handle stressful situations. Have a couple of scenarios ready where you maintained organisation and composure during busy times. This will demonstrate that you can thrive in a fast-paced environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s service strategies or their approach to customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
