At a Glance
- Tasks: Support daily operations, manage customer enquiries, and ensure smooth branch functioning.
- Company: Dawsongroup Vans, a family-run business with over 90 years in the rental industry.
- Benefits: Competitive leave, funded training, life assurance, and wellbeing support.
- Other info: Opportunities for career growth and development in a supportive environment.
- Why this job: Gain leadership experience and make a real impact in a collaborative team.
- Qualifications: Customer service skills and a proactive attitude are key; hire desk experience is a plus.
The predicted salary is between 32833 - 38556 £ per year.
About This Role
Are you an experienced Hiredesk Assistant Manager, Branch Operations Support or Hire Controller looking for your next opportunity?
If you enjoy keeping operations running smoothly, supporting a busy team and delivering excellent customer service, this Hiredesk Assistant Manager role could be exactly what you have been looking for.
- Support the Branch Manager with the day to day running of the rental desk and confidently step into a leadership role when required.
- Deliver an excellent customer experience by managing enquiries, rental agreements, bookings and invoicing accurately.
- Coordinate servicing, repairs and vehicle availability to keep customers moving.
- Maintain accurate records, customer documentation and branch administration in line with company procedures.
- Work closely with colleagues across the branch to ensure the smooth operation of the business and provide support wherever it is needed.
About You
You enjoy working in a fast paced environment where no two days are the same and take pride in delivering great service.
Whether you already have hire desk experience or transferable skills from customer service, fleet, logistics or administration, we would love to hear from you.
- Organised, proactive and confident managing multiple priorities.
- Comfortable communicating with customers, suppliers and colleagues at all levels.
- A team player who is happy to take ownership and support others.
- Strong attention to detail with good administrative and computer skills.
If you do not meet every requirement, please apply anyway. We are looking for potential, attitude and transferable skills as much as experience.
About Us
Dawsongroup Vans has been delivering smarter asset solutions for over 50 years in the rental industry and continues to invest in its people, customers and future.
Operating for over 90 years as a family business, and now under the ownership of KKR, we continue to build on the values that have shaped our success while creating exciting opportunities for our people.
- 2x Life Assurance scheme.
- Funded training and genuine internal progression opportunities across the UK and internationally.
- 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Cycle to Work scheme, seasonal gifts and wellbeing and mental health support.
- A culture built around integrity, teamwork, continuous improvement and doing the right thing for our customers and colleagues.
About Your Future
This is an opportunity to build a long term career with a business that believes in developing its people and recognising success.
As you grow, you will have the chance to expand your responsibilities, develop new skills and progress within one of the UK's leading asset rental businesses.
- Gain valuable leadership experience by supporting branch operations and people management.
- Access funded learning and development through structured progression pathways.
- Be part of a collaborative team where your ideas and contribution are valued.
- Build a rewarding career within a stable, growing business that invests in its people.
- Make a genuine difference by helping customers keep their businesses moving every day.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
If you are ready to take the next step with a business that genuinely values its people, we would love to hear from you.
People are our greatest asset, and your next opportunity could start here.
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Branch Operations Support employer: Dawsongroup
Dawsongroup is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where your contributions directly impact the success of the team. Located in a dynamic sector, we provide comprehensive benefits including generous leave, training opportunities, and life assurance, ensuring our employees feel valued and empowered to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Operations Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dawsongroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dawsongroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Branch Operations Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dawsongroup:Your cover letter is your chance to shine! Tell us why you want to work at Dawsongroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dawsongroup!
How to prepare for a job interview at Dawsongroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
