About this Role
Are you a Customer Service Manager, Customer Relationship Manager or experienced customer service professional looking for your next challenge? Join Dawsongroup EMC, where you will build lasting customer relationships, resolve service challenges and help customers get the best from our specialist vehicle and equipment hire solutions.
Working across customer sites and our operational teams, you will take ownership of service issues while helping improve customer satisfaction and retention.
- Build strong customer relationships through regular meetings, service reviews and proactive communication.
- Take ownership of customer complaints and escalations, coordinating with internal teams to achieve timely resolutions.
- Work with Sales, Service Control, Fleet Compliance, Workshops and Engineering to address vehicle availability, maintenance and repair issues.
- Identify opportunities to strengthen customer relationships, support contract renewals and introduce additional products and services.
- Monitor customer feedback, maintain accurate records and recommend improvements to service delivery.
About You
You are someone who enjoys solving problems, building trust and bringing people together to achieve the right outcome for customers. You can communicate confidently with different stakeholders, stay professional when challenges arise and turn customer feedback into practical action.
- A customer-focused approach with the ability to build and maintain professional relationships.
- Strong communication, organisation and problem-solving skills, with the confidence to manage challenging conversations.
- The ability to coordinate actions across different teams and follow issues through to resolution.
- A commercial mindset, recognising opportunities to support customer retention and account development.
- A proactive attitude towards continuous improvement, accurate administration and safe working practices.
You do not need to tick every box to apply. If you have transferable experience in customer service, account management or operational coordination, we would love to hear from you.
About Us
Dawsongroup EMC provides specialist vehicle and equipment hire solutions to customers including local authorities, utilities and construction organisations. With over 50 years in asset rental, Dawsongroup is built around long-term customer relationships, reliable assets and the service that supports them.
- Join a business focused on solving customer challenges and delivering dependable support.
- Work with colleagues across Sales, Engineering, Fleet and Operations.
- Be part of a business that values integrity, collaboration and continuous improvement.
- Contribute to a culture that promotes equality, diversity, inclusion and professional respect.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
About Your Future
Based in Birmingham, this is a field-based opportunity, with regular customer visits and ordinarily one day per week working from home or an appropriate company office, subject to operational requirements.
- Develop your customer relationship and service improvement skills.
- Access funded training and internal progression opportunities.
- Benefit from 2x Life assurance, wellbeing and mental health support, and seasonal gifts.
- Enjoy 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Access the Cycle to Work scheme and long-term incentives.
Ready to make a meaningful difference to our customers and grow your career with Dawsongroup EMC? Join us and discover what you can achieve, because our people are our greatest asset.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.
The Benefits
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The Values
- Innovation
We are creative and fearless in our work.
- Accountability
We take ownership of our work and lead from the front.
- Teamwork
We collaborate widely and build supportive environments.
The company
Dawsongroup is a leading provider of asset rental, leasing, and management solutions across the UK, Europe, and beyond, offering a diverse portfolio from temperature control and transport to materials handling, specialist vehicles, and modular buildings. At the heart of its approach is the Smarter Asset Strategy, enabling businesses to access and optimise assets without the financial risks of ownership, supporting scalability, efficiency, and financial control.
With deep industry expertise, operational excellence, and a focus on innovation, Dawsongroup helps customers boost productivity, resilience, and sustainability to stay competitive in a changing marketplace.
- Jade Large
- Fleet Manager
– Bus & Coach
"What I enjoy most about my role is the variety that each day brings and the chance to work collaboratively with such a supportive and knowledgeable team. We work well together, always willing to help one another, and it's rewarding to be part of a team that is focused on delivering great results while maintaining a positive and enjoyable working environment."
- David Billington
- Area Sales Manager
– Truck & Trailer
"Since joining Dawsongroup in 2008, I've progressed from Trainee Fleet Quality Controller to Area Sales Manager. The business has continually invested in my development, opening doors to new opportunities and challenges. It's a company where hard work is recognised and career progression is genuinely achievable."
- Sarah Gledhill
- Head of Commercial Operations – EMC
"One of the things I value most about working at Dawsongroup is the opportunity to learn, grow and make a real difference. I've been trusted with new challenges, improvement projects and initiatives that benefit colleagues and customers. It's a rewarding environment that encourages innovation, ownership and long-term career development."
Customer Service Manager in Birmingham employer: Dawsongroup
Dawsongroup EMC is an exceptional employer located in Brighouse, offering a dynamic work environment where you can lead and develop a dedicated team in the HGV sector. With a strong focus on employee wellbeing, comprehensive training programmes, and clear pathways for career progression, we ensure that our staff are supported both personally and professionally. Join us to be part of a family-owned business that values your contributions and invests in your future.
