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- Tasks: Manage service operations, coordinate repairs, and keep customers updated.
- Company: Join Dawsongroup EMC, a leader in asset rental and support.
- Benefits: Competitive salary, bonus scheme, funded training, and 25 days leave.
- Why this job: Be part of a dynamic team ensuring equipment uptime and customer satisfaction.
- Qualifications: Experience in service control or fleet maintenance, strong communication skills.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You'll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
- Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy.
- Handle service bookings, breakdowns, damage reports, and warranty cases.
- Communicate regularly with customers, ensuring updates are timely and transparent.
- Record and monitor service updates and costs on our maintenance system.
- Support compliance scheduling and reporting for key service milestones.
You'll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you'll thrive in a busy environment where no two days are quite the same.
- Proven experience in a similar service or fleet coordination role.
- Excellent communication and scheduling skills.
- Confident using maintenance management systems.
- Comfortable working with customers and internal teams.
- Passionate about high service standards and asset availability.
Even if you don't tick every box, we encourage you to apply, your potential matters to us.
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we're proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
- Over 1,000 employees across 11 countries.
- Over 90 years in business and 50 years of asset rental expertise.
- Committed to reducing carbon impact with cleaner fleets.
- Recognised for service, innovation, and investment in people.
- Award-winning support and long-standing client partnerships.
Joining Dawsongroup means more than just a job, it's the start of a career where you're valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
- Competitive salary and bonus scheme.
- 2x Life assurance.
- Funded training and internal progression.
- 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme).
- Cycle to work scheme and wellbeing support.
- Inclusive culture welcoming candidates from all backgrounds.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Our people are our greatest asset.
Service & Maintenance Controller in Yorkshire employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Controller in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! Being able to articulate your experience and how it relates to the role is key. Consider mock interviews with friends or use online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service & Maintenance Controller in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service control or fleet maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about high service standards and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves regular communication with customers and internal teams, make sure your application reflects your excellent communication skills. We love clear and concise writing, so keep it straightforward!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dawsongroup plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service & Maintenance Controller role. Familiarise yourself with the key responsibilities like coordinating repairs and managing service bookings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves regular communication with customers and internal teams, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you effectively communicated updates or resolved issues. This will highlight your ability to keep everyone informed and engaged.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you handle pressure and organise tasks. Prepare by thinking of specific situations where you successfully managed service bookings or dealt with breakdowns. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Highlight Your Passion for Service Standards
Dawsongroup values high service standards and asset availability, so make sure to express your passion for these areas during the interview. Share any relevant experiences where you went above and beyond to ensure customer satisfaction or maintained equipment efficiently. This will resonate well with the interviewers.
