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For Companies At a Glance
- Tasks: Manage service operations, coordinate repairs, and keep customers updated.
- Company: Join Dawsongroup EMC, a leader in asset rental and support.
- Benefits: Competitive salary, bonus scheme, funded training, and generous leave.
- Why this job: Be part of a dynamic team making a real impact on service quality.
- Qualifications: Experience in service control or fleet maintenance, strong communication skills.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
About this Role
We are on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You will manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
- Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy.
- Handle service bookings, breakdowns, damage reports, and warranty cases.
- Communicate regularly with customers, ensuring updates are timely and transparent.
- Record and monitor service updates and costs on our maintenance system.
- Support compliance scheduling and reporting for key service milestones.
About You
You will bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you will thrive in a busy environment where no two days are quite the same.
- Proven experience in a similar service or fleet coordination role.
- Excellent communication and scheduling skills.
- Confident using maintenance management systems.
- Comfortable working with customers and internal teams.
- Passionate about high service standards and asset availability.
Even if you do not tick every box, we encourage you to apply; your potential matters to us.
About Us
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we are proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
- Over 1,000 employees across 11 countries.
- Over 90 years in business and 50 years of asset rental expertise.
- Committed to reducing carbon impact with cleaner fleets.
- Recognised for service, innovation, and investment in people.
- Award-winning support and long-standing client partnerships.
About Your Future
Joining Dawsongroup means more than just a job; it is the start of a career where you are valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
- Competitive salary and bonus scheme.
- 2x Life assurance.
- Funded training and internal progression.
- 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme).
- Cycle to work scheme and wellbeing support.
- Inclusive culture welcoming candidates from all backgrounds.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Service & Maintenance Controller employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Controller
✨Tip Number 1
Get to know the company inside out! Research Dawsongroup EMC and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Service Controller, you'll need to keep customers updated and coordinate with engineers. Role-play common scenarios with a friend or family member to boost your confidence and clarity.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but you're keen on making a real impact at Dawsongroup EMC.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service & Maintenance Controller
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Service Controller and how your experience aligns with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Highlight your relevant experience in service control or fleet maintenance. Use keywords from the job description to show us you’re a perfect fit for the role.
Show Off Your Communication Skills: Since this role involves regular communication with customers and internal teams, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dawsongroup plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with the day-to-day tasks like coordinating repairs and managing service bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers and internal teams, be prepared to discuss your previous experiences where you effectively communicated updates or resolved issues. Use specific examples to illustrate how you keep everyone informed and ensure transparency.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy environment. Bring examples of how you've managed multiple tasks or projects simultaneously in past roles. You might even want to mention any tools or systems you've used to stay on top of your workload, especially if they relate to maintenance management systems.
✨Emphasise Your Problem-Solving Abilities
In this role, you'll need to handle breakdowns and damage reports efficiently. Prepare to discuss situations where you've successfully resolved issues under pressure. Highlight your calmness and ability to think on your feet, as these traits are essential for keeping equipment uptime.