At a Glance
- Tasks: Support the Branch Manager and ensure smooth rental desk operations daily.
- Company: Join Dawsongroup, a leading asset rental business with over 90 years of experience.
- Benefits: Enjoy competitive leave, funded training, and wellbeing support.
- Other info: Great career progression opportunities await you in this fast-paced role.
- Why this job: Develop your leadership skills while making a real impact in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 30000 - 40000 € per year.
This Hiredesk Manager role sits at the heart of the branch operation, supporting the Branch Manager and ensuring the rental desk runs smoothly every day. You will help coordinate people, processes, and customers, while stepping into a leadership role whenever the Branch Manager is away.
Responsibilities
- Support the Branch Manager with day-to-day team coordination and people management responsibilities.
- Ensure high levels of customer service across the rental desk, supporting customers, drivers, and visiting personnel.
- Oversee the administration of rental activity including booking forms, rental agreements, breakdown reports, and invoicing.
- Maintain accurate systems and documentation, including customer details, insurance records, and mileage updates for servicing.
- Work closely with local dealers and repair agents to organise servicing, maintenance, and repairs for vehicles.
- Comfortably manage multiple administrative and operational tasks in a fast paced environment.
- Confidently support a team and step into leadership responsibilities when needed.
- Strong communicator who enjoys dealing with customers, drivers, and colleagues across the business.
- Organised and detail-focused when managing documentation, records, and operational systems.
- Develop operational and leadership skills within a busy branch environment.
- Work closely with senior management and sales teams across the business.
- Gain exposure to rental operations, fleet coordination, and customer relationship management.
- Access funded training and clear internal progression pathways.
About Your Future
This role offers the opportunity to build a long term career within the asset rental industry. You will gain exposure to branch operations, customer management and fleet coordination while developing your leadership capability.
Benefits & Company
Dawsongroup is one of the UK's leading asset rental businesses, supporting supply chains with commercial vehicles and specialist equipment. Operating for over 90 years as a business and over 50 years in asset rental, we continue to grow while staying true to the values that shaped us.
- Work for a respected organisation with long term investment in people and infrastructure.
- 2x Life assurance scheme.
- Funded training and internal progression opportunities across the UK and internationally.
- 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
- Wellbeing support, seasonal gifts, cycle to work schemes, and long term incentives.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. If you want to take the next step in your career with a business that genuinely invests in its people and believes in developing potential, we would love to hear from you. At Dawsongroup we believe our people are our greatest asset, join us and see where your career could take you.
Hiredesk Assistant Manager employer: Dawsongroup Plc
Dawsongroup is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With a commitment to long-term career growth in the asset rental industry, employees benefit from funded training, generous leave allowances, and a range of incentives, all while working in a dynamic environment that values teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Hiredesk Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Dawsongroup. You never know who might give you a heads-up about an opportunity or refer you directly.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes Dawsongroup tick and be ready to discuss how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your leadership skills! Since this role involves stepping into a leadership position, think of examples from your past where you’ve successfully led a team or managed a project. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Dawsongroup family.
We think you need these skills to ace Hiredesk Assistant Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hiredesk Assistant Manager role. Highlight your customer service experience and any leadership roles you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your organisational skills and ability to manage multiple tasks.
Showcase Your Communication Skills:As a strong communicator, it's important to demonstrate this in your application. Use clear and concise language, and don’t hesitate to share examples of how you've effectively dealt with customers or colleagues in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dawsongroup Plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Hiredesk Assistant Manager role. Familiarise yourself with the responsibilities like team coordination, customer service, and administration tasks. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves stepping into a leadership position, be prepared to discuss your previous experiences managing teams or projects. Share specific examples of how you've successfully led a team or handled challenging situations, as this will highlight your capability to support the Branch Manager effectively.
✨Emphasise Customer Service Experience
Customer service is key in this role, so come ready to talk about your experience in dealing with customers. Think of instances where you went above and beyond to ensure customer satisfaction. This will illustrate your commitment to maintaining high service levels at the rental desk.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
