Fleet Administration Assistant in Feltham

Do you have experience as a Fleet Administration Assistant, Fleet Administrator or Fleet Services Advisor and are now looking for your next step? The Fleet Administration Assistant role within Dawsongroup Vans is a pivotal operational position focused on maintaining fleet compliance, delivering excellent customer service and supporting overall branch performance.

Reporting to the Operations Maintenance & Damage Supervisor, you will play a key role in ensuring our hire fleet remains compliant, roadworthy, clean and fit for hire, while supporting branch targets and managing recharge recovery processes efficiently and professionally. Conduct and support accurate vehicle check-in and check-out inspections to determine responsibility for damage. Notify customers of damage, obtain recharge authorisation and coordinate repair agents. Inform hirers of MOT, service, recall and compliance requirements in line with the DGV Operations Manual. Provide timely responses to customer and internal queries, escalating where appropriate. Support holiday and sickness cover for the Operations Maintenance & Damage Controller and assist with rental agreements and invoicing.

You are organised, detail-focused and confident communicating with customers in a fast-paced, price-sensitive environment. You take pride in delivering a high standard of service and understand the importance of compliance, accuracy and proactive communication in fleet operations.

• Full, valid UK driving licence.
• Experience delivering high standards of customer service in a customer-facing role.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office including Word, Outlook and Excel.
• Able to work under pressure, manage priorities and maintain attention to detail.

We actively encourage applications from women in automotive, early career professionals, career changers and individuals from underrepresented backgrounds. If you meet most of the criteria but not every requirement, we would still welcome your application; confidence and potential matter just as much as experience.

Dawsongroup is one of Europe's leading asset rental, leasing and contract hire businesses and the UK's largest independent provider in the sector, with over 32,000 assets supporting customers across multiple industries. Dawsongroup Vans is at the forefront of supporting customers through fleet optimisation and the transition to zero emission vehicles, backed by strong supplier relationships and a long-term customer focus. Over 1,000 employees across 11 countries. Strong investment in modern, high-quality fleet assets. Committed to low and zero carbon fleet development. Long-term customer partnerships built on service excellence. Dawsongroup is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants, where everyone is treated fairly and with respect.

This role offers real operational exposure within a nationally recognised fleet business where service and financial performance go hand in hand. You will develop broad fleet, compliance and customer management experience while working closely with operational leadership. Exposure to fleet compliance, recharge recovery and maintenance planning.

• 24 days annual leave plus your birthday, plus bank holidays, with up to 10 additional days available through length of service and purchase scheme.
• Opportunity to build cross-department relationships.
• Development within a structured operational framework.
• Contribute directly to branch performance and customer retention.

If you are looking to build a long-term career in fleet operations and customer service within a stable, growing business, we would love to hear from you and encourage you to apply today. Our people are our greatest asset.