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- Tasks: Be the backbone of operations, ensuring seamless coordination and exceptional service.
- Company: Dawsongroup Plc is a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Enjoy competitive salary, 24 days holiday, life assurance, and more perks!
- Why this job: Join a lively team where your organizational skills make a real impact.
- Qualifications: Previous hire industry experience is a plus; strong IT and communication skills are essential.
- Other info: We promote from within and value diverse backgrounds in our hiring process.
The predicted salary is between 24000 - 36000 £ per year.
Are you detail-oriented, have a knack for effective communication, and are passionate about maintaining high standards of customer satisfaction, then we’d love to hear from you! About you! Are you an organised, customer-focused professional looking to make an impact in a lively and fast-paced environment? We’re seeking a proactive Hire Desk Controller to be the backbone of our operations, ensuring seamless coordination and exceptional service. Position Overview: As Hire Desk Controller you will be working closely with Sales Managers and Operations team to ensure all necessary paperwork is received and processed accurately, attention to detail is a must. Key responsibilities, this will include, but is unlikely to be limited to: Creating rental agreements and supporting documentation Uploading ofhire and sales documents to SharePoint Ensure all on/off hire orders are taken in detail and processed correctly. input into IT hire system Dealing with queries Follow company policies and procedures relating to hire desk processes Ensure relevant spreadsheets and SharePoint are updated daily/weekly and any concerns are brought to the attention of Hire Desk Manager Answer incoming calls and deal with enquires efficiently in a timely manner Liaise with fleet department regarding availability and progress of existing orders Secure driver training bookings Ensuring customer insurance policies are valid for the duration of hire The successful Hire Desk Controller will hold: Previous experience in the hire industry is desired but not essential. Confident with IT packages, including Sharepoint Good communications skills, written and verbal Excellent Organisation skills and an ability to work efficiently under pressure Great team player who can also work well on their own What we offer in return: Competitive Salary + Benefits 24 Days holiday + 1 day birthday holiday + bank holidays Allocation of a Turkey at Christmas Employer supported volunteering days Life Assurance x2 Annual salary Cycle to work scheme. Internal promotion pathways Refer a friend scheme earn up to £200 Flu Jab Annual Health Assessment Dawson Group PLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. (hire desk, contract hire, fleet hire, sales administrator, rental administrator, Hire Controller, Hiredesk) NO AGENCIES JBRP1_UKTJ
Dawsongroup Plc | Hire Desk Controller employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dawsongroup Plc | Hire Desk Controller
✨Tip Number 1
Familiarize yourself with the hire industry terminology and processes. Understanding the key terms and workflows will help you communicate effectively with Sales Managers and the Operations team, showcasing your proactive approach.
✨Tip Number 2
Brush up on your IT skills, especially with SharePoint and any relevant hire systems. Being confident in these tools will not only make your job easier but also demonstrate your readiness to hit the ground running.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling customer queries efficiently and help you stand out as a candidate who can maintain high standards of customer satisfaction.
✨Tip Number 4
Showcase your organizational skills by creating a mock schedule or checklist for managing hire desk processes. This practical demonstration of your abilities can impress during interviews and highlight your attention to detail.
We think you need these skills to ace Dawsongroup Plc | Hire Desk Controller
Some tips for your application 🫡
Highlight Your Attention to Detail: In your application, emphasize your attention to detail. Provide specific examples from your previous experiences where your meticulousness led to successful outcomes, especially in customer service or administrative roles.
Showcase Communication Skills: Since effective communication is key for this role, make sure to highlight your written and verbal communication skills. You can include instances where you successfully handled customer queries or collaborated with team members.
Demonstrate Organisational Abilities: Illustrate your organisational skills by detailing how you manage multiple tasks efficiently. Mention any tools or methods you use to stay organised, especially in fast-paced environments.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'hire desk processes' and 'customer satisfaction', to show that you understand the role and its requirements.
How to prepare for a job interview at Dawsongroup plc
✨Show Your Attention to Detail
As a Hire Desk Controller, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid mistakes or improved processes.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with various teams and customers, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you handle a customer query, so be ready to showcase your communication prowess.
✨Highlight Your Organizational Skills
The job requires excellent organizational abilities. Share how you prioritize tasks and manage your time effectively, especially in fast-paced environments. Consider discussing tools or methods you use to stay organized.
✨Familiarize Yourself with Relevant IT Systems
Being confident with IT packages, including SharePoint, is essential. Brush up on your knowledge of these systems and be ready to discuss how you've used similar software in previous roles to streamline operations.
