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- Tasks: Manage truck and trailer rentals, ensuring vehicles are ready and compliant for customers.
- Company: Join a dynamic team in the truck and trailer rental industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with no two days the same.
- Why this job: Be at the heart of customer service and keep our fleet moving.
- Qualifications: Full UK driving licence and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About this Role
This Customer Service Executive role is at the heart of keeping our fleet moving, ensuring vehicles are compliant, ready for hire, and delivering a seamless experience for our customers.
- Manage the day to day operations of truck and trailer hire, ensuring vehicles are roadworthy, compliant, and ready for customers.
- Carry out detailed vehicle check in and check out inspections, identifying damage and managing customer recharges.
- Coordinate maintenance, MOT schedules and repairs to minimise downtime and keep customers on the road.
- Handle customer queries, internal communication and invoicing with accuracy and professionalism.
- Plan vehicle deliveries and collections, working closely with drivers, customers and internal teams.
About You
You enjoy working in a fast paced environment where no two days are the same, and you take pride in delivering a high standard of customer service. You may already have experience in transport, fleet, or rental, but if you have transferable skills and the right mindset, we would still love to hear from you.
Full UK driving licence is essential. Confident communicator, able to handle customer conversations with clarity and professionalism.
Customer Service Executive employer: Dawsongroup Plc
Contact Detail:
Dawsongroup Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the transport and rental industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Executive roles and practice your responses. Show off your customer service skills and how you handle fast-paced environments.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience in fleet management or customer service. Use keywords from the job description to catch their attention.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any relevant experience in transport, fleet, or rental, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we want to see your personality!
Show Off Your Communication Skills: As a Customer Service Executive, clear communication is key. Make sure your application is well-written and free of errors. This is your opportunity to demonstrate your professionalism right from the start!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Dawsongroup Plc
✨Know Your Fleet
Familiarise yourself with the types of vehicles the company rents out. Understanding the specifics of truck and trailer operations will show your genuine interest in the role and help you answer questions more confidently.
✨Customer Service Scenarios
Prepare for situational questions by thinking of examples from your past experiences where you handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Organisational Skills
Since the role involves coordinating maintenance and planning deliveries, be ready to discuss how you manage your time and prioritise tasks. Share specific tools or methods you use to stay organised in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, ask questions that demonstrate your enthusiasm for the role and the company. Inquire about their fleet management processes or how they ensure customer satisfaction, showing that you're keen to contribute positively.