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For Companies At a Glance
- Tasks: Manage fleet operations and ensure smooth customer experiences.
- Company: Join Dawsongroup, a leader in the asset rental industry.
- Benefits: Up to 29 days' leave, mental health support, and career progression.
- Why this job: Be part of a dynamic team and make a real impact.
- Qualifications: Customer service experience and strong organisational skills.
- Other info: Comprehensive training and a culture that values your growth.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The VacancyAre you someone who thrives on organisation and enjoys helping things run smoothly? If you\’re ready to bring your customer service skills to an exciting and varied role, we\’d love to hear from you. At Dawsongroup, we\’re committed to providing top-tier support to our customers – and we need someone like you to help make that happen. About this RoleThis role is all about keeping the wheels turning – literally. From organising fleet operations to ensuring smooth customer experiences, you\’ll play a key role in our day-to-day operations.
Responsibilities
- Manage fleet operations and handle branch administration.
- Plan and coordinate MOT schedules and maintenance programmes.
- Arrange the delivery and collection of vehicles to and from customers and branches.
- Support the team with a range of administrative tasks.
About You
- You\’re organised, approachable, and thrive in a team environment. With experience in customer service, you\’ll bring the skills needed to keep things running smoothly.
- Confident communicator with a great telephone manner.
- Strong administrative skills and PC literacy.
- Comfortable managing multiple tasks and working under pressure.
- A driving licence is highly desirable.
- Prior experience in asset rental, distribution, or transport is a bonus, but not essential.
About Us
Dawsongroup is a leader in the asset rental industry, known for providing innovative and reliable solutions to our customers. Our culture is built on integrity, sustainability, and creating rewarding careers for our people. A trusted partner to supply chain operators across industries. Committed to responsible and ethical business practices. Focused on supporting the growth and well-being of our employees.
About Your Future
- Clear pathways for internal progression – nationally and internationally.
- Comprehensive training programmes to support your development.
- Up to 29 days\’ leave plus bank holidays.
- Access to mental health and well-being support.
Dawsongroup plc is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Ready to take the next step? Apply today and join a company where people are truly valued – because at Dawsongroup, people are our greatest asset.
The Company
Dawsongroup truck and trailer have been providing specialised contract hire to customers for more than forty-five years. Even now, the team is rapidly expanding and they\’re looking for passionate people with an eye for career progression and development.
The Benefits
Dawsongroup
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Customer Service Executive employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company! Research Dawsongroup and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a confident telephone manner, consider doing mock calls with friends or family. This will help you feel more at ease when speaking with potential employers.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or improved processes. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Dawsongroup family.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Organised and Clear: Since this role is all about keeping things running smoothly, your application should reflect that. Keep your CV and cover letter well-structured and easy to read, so we can quickly see your strengths.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific role at Dawsongroup. Mention how your skills align with our needs, especially in fleet operations and administration.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dawsongroup plc
✨Know the Company Inside Out
Before your interview, take some time to research Dawsongroup. Understand their values, services, and recent developments in the asset rental industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Organisational Skills
Since the role involves managing fleet operations and administrative tasks, be prepared to discuss specific examples of how you've successfully organised similar tasks in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Service Experience
Highlight your previous customer service roles and share stories that illustrate your ability to handle pressure and maintain a positive attitude. Be ready to explain how you’ve resolved customer issues effectively, as this is crucial for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training programmes, and opportunities for progression within Dawsongroup. This shows you're not just interested in the job, but also in your future with the company.
