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For Companies At a Glance
- Tasks: Manage service operations, coordinate repairs, and keep customers updated.
- Company: Dawsongroup EMC, a family-owned leader in asset rental with over 40 years of experience.
- Benefits: Competitive salary, bonus scheme, funded training, and generous leave policy.
- Why this job: Join a supportive team and kickstart your career in a dynamic environment.
- Qualifications: Experience in service control or fleet maintenance, strong communication skills.
- Other info: Inclusive culture that values diverse backgrounds and offers growth opportunities.
About this Role
We are on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You will manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
- Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy
- Handle service bookings, breakdowns, damage reports, and warranty cases
- Communicate regularly with customers, ensuring updates are timely and transparent
- Record and monitor service updates and costs on our maintenance system
- Support compliance scheduling and reporting for key service milestones
About You
You will bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you will thrive in a busy environment where no two days are quite the same.
- Proven experience in a similar service or fleet coordination role
- Excellent communication and scheduling skills
- Confident using maintenance management systems
- Comfortable working with customers and internal teams
- Passionate about high service standards and asset availability
Even if you do not tick every box, we encourage you to apply; your potential matters to us.
About Us
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we are proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
- Over 1,000 employees across 11 countries
- Family-owned with over 40 years of asset rental expertise
- Committed to reducing carbon impact with cleaner fleets
- Recognised for service, innovation, and investment in people
- Award-winning support and long-standing client partnerships
About Your Future
Joining Dawsongroup means more than just a job; it is the start of a career where you are valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
- Competitive salary and bonus scheme
- 2x Life assurance
- Funded training and internal progression
- 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme)
- Cycle to work scheme and wellbeing support
- Inclusive culture welcoming candidates from all backgrounds
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Our people are our greatest asset.
Service & Maintenance Controller in Brighouse employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Controller in Brighouse
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their service standards and be ready to discuss how your experience aligns with their needs. Show them you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves keeping customers informed, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service & Maintenance Controller in Brighouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your hands-on experience in service control or fleet maintenance, as this will show us you’re a great fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about high service standards and asset availability. Share specific examples of how you've excelled in similar roles to grab our attention!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts well to demonstrate your excellent communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Dawsongroup plc
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service & Maintenance Controller role. Familiarise yourself with the key responsibilities like managing service bookings and coordinating repairs. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves regular communication with customers and internal teams, be prepared to discuss how you've effectively communicated in past roles. Share specific examples of how you kept clients informed during service updates or handled challenging situations with grace.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Bring examples of how you've managed multiple tasks or projects simultaneously. You could mention any tools or systems you've used to keep track of service updates and costs, as this will highlight your ability to handle the busy environment mentioned in the job description.
✨Express Your Passion for Service Standards
Let your enthusiasm for high service standards shine through. Talk about why you believe asset availability is important and how you've contributed to maintaining or improving service quality in previous roles. This will resonate well with the company's commitment to service excellence.
