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For Companies At a Glance
- Tasks: Manage service operations, coordinate repairs, and keep customers updated.
- Company: Join Dawsongroup EMC, a leader in asset rental and support.
- Benefits: Competitive salary, bonus scheme, funded training, and generous leave.
- Why this job: Be part of a dynamic team ensuring equipment uptime and customer satisfaction.
- Qualifications: Experience in service control or fleet maintenance, strong communication skills.
- Other info: Inclusive culture with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About this Role
We're on the lookout for a Service Controller to keep our EMC hire fleet in peak condition. You'll manage the day-to-day service function, coordinating engineers and third-party suppliers to deliver fast, safe, and effective repairs and servicing. This is a key role in ensuring equipment uptime and keeping customers informed every step of the way.
- Coordinate mobile, workshop, and third-party repairs with efficiency and accuracy.
- Handle service bookings, breakdowns, damage reports, and warranty cases.
- Communicate regularly with customers, ensuring updates are timely and transparent.
- Record and monitor service updates and costs on our maintenance system.
- Support compliance scheduling and reporting for key service milestones.
About You
You'll bring hands-on experience from a similar service control, fleet maintenance, or engineering admin role. Calm under pressure and organised by nature, you'll thrive in a busy environment where no two days are quite the same.
- Proven experience in a similar service or fleet coordination role.
- Excellent communication and scheduling skills.
- Confident using maintenance management systems.
- Comfortable working with customers and internal teams.
- Passionate about high service standards and asset availability.
Even if you don't tick every box, we encourage you to apply, your potential matters to us.
About Us
At Dawsongroup EMC, we supply, service and support a wide range of municipal and civil assets, from sweepers and refuse vehicles to gully tankers and hot boxes. Part of Dawsongroup, we're proud to offer smarter asset strategies that help public and private sector clients stay agile, compliant, and cost-effective.
- Over 1,000 employees across 11 countries.
- Over 90 years in business and 50 years of asset rental expertise.
- Committed to reducing carbon impact with cleaner fleets.
- Recognised for service, innovation, and investment in people.
- Award-winning support and long-standing client partnerships.
About Your Future
Joining Dawsongroup means more than just a job, it's the start of a career where you're valued, supported, and given room to grow. We know people are our greatest asset, and we invest accordingly.
- Competitive salary and bonus scheme.
- 2x Life assurance.
- Funded training and internal progression.
- 25 days leave (including your birthday) plus bank holidays and up to 10 days extra (time served and purchase scheme).
- Cycle to work scheme and wellbeing support.
- Inclusive culture welcoming candidates from all backgrounds.
Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Our people are our greatest asset.
Locations
Service & Maintenance Controller in Brighouse, Yorkshire employer: Dawsongroup plc
Contact Detail:
Dawsongroup plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Maintenance Controller in Brighouse, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable answering common questions. This will boost your confidence and help you articulate your skills and experiences clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service & Maintenance Controller in Brighouse, Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service control or fleet maintenance. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about high service standards and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves regular communication with customers and internal teams, make sure to demonstrate your excellent communication skills in your application. We love candidates who can keep everyone informed and engaged!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dawsongroup plc
✨Know Your Stuff
Make sure you understand the ins and outs of service control and fleet maintenance. Brush up on your knowledge about maintenance management systems and be ready to discuss how you've handled similar tasks in the past. This will show that you're not just a good fit, but that you genuinely know what the role entails.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you'll communicate updates and manage expectations. Think of examples where you've successfully kept customers informed during a service process. Clear communication is key, so be prepared to demonstrate your skills in this area.
✨Stay Calm Under Pressure
The job can get hectic, so think of scenarios where you've had to stay organised and calm while juggling multiple tasks. Share these experiences during your interview to highlight your ability to thrive in a busy environment. Employers love candidates who can keep their cool when things get tough!
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This shows your interest and helps you gauge if it's the right fit for you. You might ask about their approach to compliance scheduling or how they measure service success. Engaging in a two-way conversation can leave a lasting impression.