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- Tasks: Be the backbone of our fleet operations, ensuring compliance and exceptional service.
- Company: Join Dawsongroup, a fast-paced asset rental business focused on operational efficiency.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by ensuring fleet compliance and delivering outstanding customer service.
- Qualifications: Detail-oriented, excellent communicator, and passionate about service delivery.
- Other info: Work closely with the Operations Manager in a collaborative team setting.
The predicted salary is between 30000 - 42000 £ per year.
Are you detail-oriented, an excellent communicator, and passionate about delivering outstanding service? Dawsongroup is looking for a proactive Service Desk & Compliance Controller to join our fast-paced asset rental business and play a vital role in ensuring fleet compliance and operational efficiency. Position Overview: As a Service Desk Controller, you will be the backbone of our fleet operations, ensuring compliance with legal requirements, minimising downtime, and maintaining exceptional service levels for our customers. Working closely with the Operations Manager, you will oversee service bookings, manage repairs, and monitor fleet schedules, ensuring seamless coordination and cost control. Service Desk & Compliance Controllerwill be responsible for: Handle incoming calls from hire fleet customers, providing professional and efficient service. Communicate repair updates and compliance bookings, minimising asset downtime. Monitor and manage fleet compliance schedules using a computerised maintenance system. Ensure timely reporting of MOTs, LOLER, and Tank tests, liaising with repair agents and arranging bookings. Update maintenance systems with completed events and maintain compliance paperwork. Plan and schedule compliance events, controlling expenditure within agreed rates. Issue repair ord…
Service Desk & Compliance Controller employer: Dawsongroup Plc Careers
Contact Detail:
Dawsongroup Plc Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk & Compliance Controller
✨Tip Number 1
Familiarize yourself with the key compliance regulations relevant to fleet operations, such as MOTs and LOLER. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. As a Service Desk Controller, clear and professional communication is crucial for providing excellent service to customers.
✨Tip Number 3
Get comfortable with computerized maintenance systems. If you have experience with similar software, be ready to discuss it during your interview, as this will show your ability to adapt quickly to our operational tools.
✨Tip Number 4
Research Dawsongroup and understand our values and mission. Tailoring your conversation to align with our company culture can make a significant impact during the interview process.
We think you need these skills to ace Service Desk & Compliance Controller
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Desk & Compliance Controller position. Understand the key responsibilities and required skills, such as communication and attention to detail, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in service desk roles or compliance management. Use specific examples that demonstrate your ability to handle customer inquiries and manage compliance schedules.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to highlight your communication skills in your application. Provide examples of how you've successfully communicated with customers or team members in past positions.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your passion for delivering outstanding service. Mention why you are interested in working for Dawsongroup and how your skills align with their mission and values.
How to prepare for a job interview at Dawsongroup Plc Careers
✨Show Your Attention to Detail
As a Service Desk & Compliance Controller, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent issues or improved processes.
✨Demonstrate Your Communication Skills
Since the role involves handling calls and providing updates, practice articulating your thoughts clearly. You might be asked to role-play a scenario, so think about how you would communicate effectively with customers and colleagues.
✨Familiarize Yourself with Compliance Regulations
Research relevant compliance regulations related to fleet operations, such as MOTs and LOLER. Showing that you understand these requirements will demonstrate your commitment to maintaining operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of scenarios where you had to manage repairs or coordinate schedules, and be ready to explain your thought process and outcomes.
