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- Tasks: Be the backbone of our fleet operations, ensuring compliance and exceptional service.
- Company: Join Dawsongroup, a fast-paced asset rental business focused on operational efficiency.
- Benefits: Enjoy competitive salary, 24 days holiday, and employer-supported volunteering days.
- Why this job: Make a real impact in a dynamic environment while developing your skills.
- Qualifications: Previous experience in a similar role is a plus, but strong communication skills are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
Are you detail-oriented, an excellent communicator, and passionate about delivering outstanding service? Dawsongroup is looking for a proactive Service Desk & Compliance Controller to join our fast-paced asset rental business and play a vital role in ensuring fleet compliance and operational efficiency. Position Overview: As a Service Desk Controller, you will be the backbone of our fleet operations, ensuring compliance with legal requirements, minimising downtime, and maintaining exceptional service levels for our customers. Working closely with the Operations Manager, you will oversee service bookings, manage repairs, and monitor fleet schedules, ensuring seamless coordination and cost control. Service Desk & Compliance Controllerwill be responsible for: Handle incoming calls from hire fleet customers, providing professional and efficient service. Communicate repair updates and compliance bookings, minimising asset downtime. Monitor and manage fleet compliance schedules using a computerised maintenance system. Ensure timely reporting of MOTs, LOLER, and Tank tests, liaising with repair agents and arranging bookings. Update maintenance systems with completed events and maintain compliance paperwork. Plan and schedule compliance events, controlling expenditure within agreed rates. Issue repair ord…
Service & Compliance Controller employer: Dawsongroup Plc Careers
Contact Detail:
Dawsongroup Plc Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service & Compliance Controller
✨Tip Number 1
Familiarize yourself with the fleet and asset rental industry. Understanding the specific challenges and compliance requirements in this sector will help you stand out during the interview process.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively managed customer interactions in previous roles. This will demonstrate your ability to provide exceptional service, which is crucial for this position.
✨Tip Number 3
Showcase your problem-solving abilities by discussing past experiences where you successfully minimized downtime or improved operational efficiency. This aligns perfectly with the responsibilities of the Service Desk & Compliance Controller.
✨Tip Number 4
Research Dawsongroup's values and ethics, and be prepared to discuss how your personal values align with theirs. This will demonstrate your commitment to their mission and culture, making you a more attractive candidate.
We think you need these skills to ace Service & Compliance Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles or compliance management. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and passion for delivering outstanding service. Mention specific examples of how you've ensured compliance and operational efficiency in previous roles.
Highlight Relevant Skills: Emphasize your detail-oriented nature and ability to manage schedules and compliance effectively. Discuss your experience with maintenance systems and customer service to align with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials to eliminate any errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Dawsongroup Plc Careers
✨Show Your Attention to Detail
As a Service Desk & Compliance Controller, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent issues or improved service delivery.
✨Demonstrate Strong Communication Skills
Since the role involves handling customer calls and providing updates, practice articulating your thoughts clearly. You might want to prepare for common customer service scenarios and how you would handle them effectively.
✨Familiarize Yourself with Compliance Standards
Understanding compliance requirements related to fleet operations is key. Brush up on relevant regulations like MOTs and LOLER, and be ready to discuss how you have managed compliance in previous roles.
✨Highlight Your Problem-Solving Abilities
The ability to manage repairs and minimize downtime is essential. Prepare to share instances where you successfully resolved issues under pressure, showcasing your proactive approach and initiative.
