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- Tasks: Provide top-notch IT support and solve tech issues for our team.
- Company: Join a dynamic team at Dunbia Cross Hands, where innovation meets collaboration.
- Benefits: Enjoy flexible hours, hands-on experience, and opportunities for growth.
- Other info: Great chance to develop your skills in a supportive environment.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Tech-savvy individuals with a year of support experience preferred.
The predicted salary is between 25000 - 35000 ÂŁ per year.
The IT Technician is responsible for first and second level support for all Dunbia Cross Hands standard IT software and hardware. This position provides effective diagnostic evaluation of endâuser needs, responding to and resolving each issue or complaint to the end userâs satisfaction. Resolution includes but is not limited to the following:
- Identify, research, and resolve technical problems with a timely response to telephone calls, email, IT Service Desk and face to face requests for technical support.
- Accurate documentation, tracking and monitoring of the problem to ensure a timely resolution whilst ensuring business continuity.
Working Hours
- Sunday 07:00 - 18:30
- Monday 07:00 - 18:30
- Tuesday 15:30 - 23:30
- Wednesday 15:30 - 23:30
- Thursday 15:30 - 23:30
Responsibilities
- Provide quality service to Dunbia Cross Hands customers in all assigned tasks.
- Support all internal and external customers with product training, knowledge, and expertise.
- Provide solutions in a timely fashion for issues that may arise with all Dunbia Cross Hands systems.
- Log and track support calls raised on the IT Support Desk system prioritising and escalating jobs as required to ensure end user satisfaction.
- Identify trends in the support calls and develop documentation to address reoccurring problems and issues.
- Notify Team and Dept Manager of increasing trends, unusual activity, or repeated activity.
- Recommend means for product or system improvements including procedural steps, increased training, and enhanced documentation.
- Access software updates, drivers, knowledge bases, and FAQâs resources via intranet and Internet to assist with end usersâ issues.
- Assist with the development and testing of newly designed products and systems for operational integrity and functionality.
Knowledge, Skills, and Abilities:
- Minimum of one yearsâ experience in a technical support environment.
- Diagnostic and analytical skills.
- ElectroâMechanical knowledge would be beneficial.
- Strong computer literacy skills with an emphasis on software, hardware installation, Microsoft applications, VMWare, Data Base applications, Networking, Web Applications, and internet protocols.
- Ability to multitask, a sense of urgency and the ability to maintain a positive attitude.
- Excellent telephone presence with organised followâup skills.
- Ability to be proactive and able to take direction and establish ownership projects tasks.
Qualifications
- IT or engineering degree is beneficial but not essential.
- Prior Help Desk experience.
- Licensing / Certification - N/A, although would be beneficial.
- No company sponsorship is available to overseas applicants for this position.
IT Technician employer: Dawn Meats Group
Contact Detail:
Dawn Meats Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Technician
â¨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Practice your interview skills! Get a mate to throw some common IT Technician questions your way. The more comfortable you are, the better you'll shine when itâs time to impress the hiring team.
â¨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Technician
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight your technical support experience and any relevant skills, like diagnostic abilities and software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience aligns with our needs. Keep it friendly and professional â we love a good story!
Show Off Your Problem-Solving Skills: In your application, donât forget to mention specific examples of how you've resolved technical issues in the past. Weâre looking for candidates who can think on their feet and provide solutions quickly!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy â just a few clicks and youâre done!
How to prepare for a job interview at Dawn Meats Group
â¨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the software and hardware used by Dunbia Cross Hands. Familiarise yourself with common issues and solutions, as well as any relevant tools like VMWare or database applications.
â¨Practice Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to demonstrate how you'd handle specific technical problems. Think of examples from your past experience where you successfully diagnosed and resolved issues, and be ready to explain your thought process.
â¨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end users, be prepared to discuss how you ensure customer satisfaction. Share examples of how you've handled difficult situations or complaints in the past, highlighting your communication skills and ability to stay calm under pressure.
â¨Be Ready to Document and Track Issues
Understand the importance of accurate documentation in IT support. Be prepared to talk about how youâve logged and tracked support calls in previous roles, and why itâs crucial for maintaining business continuity and improving processes.