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- Tasks: Provide IT support, log calls, and assist with installations in a dynamic law firm.
- Company: Join a progressive London-based law firm known for its diverse environment.
- Benefits: Enjoy hybrid working and a generous benefits package.
- Why this job: Gain valuable experience in a professional setting while making a real impact.
- Qualifications: 3 years' experience in IT support, familiar with Windows 10 and Office 365 required.
- Other info: Apply now to seize this fantastic opportunity!
The predicted salary is between 36000 - 60000 £ per year.
Dawn Ellmore Employment are delighted to be assisting a brilliant London based law firm in their search for an IT Support Technician (Second Line). This role will see you thrive in a diverse and progressive environment and gain the unmissable benefits on offer which include hybrid working plus a bountiful benefits package.
The ideal individual would hold at least 3 years’ experience within a similar role from a professional services environment. The role would include experience within Windows 10 as well as Office 365 and the experience of IT Helpdesk processes. You must have excellent attention to detail along with having strong time-management capabilities.
The role involves:
- Logging support calls and ensure the outcomes are documented.
- Escalate and redirect any support requests.
- Provide assistance in installation and configuration.
- Ensure all backup files are maintained.
This is a brilliant opportunity which is not to be missed, get in touch now to find out more…
Dawn Ellmore Employment aims to respond to all applicants, however due to the number of applications received this is regrettably not always possible. If you have not received a response within three working days, you may assume that your application has been unsuccessful on this occasion.
IT Support Technician (2nd Line) - London employer: Dawn Ellmore Employment
Contact Detail:
Dawn Ellmore Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (2nd Line) - London
✨Tip Number 1
Familiarise yourself with the specific IT Helpdesk processes used in professional services environments. Understanding how these processes work will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your Windows 10 and Office 365 skills. Being able to confidently discuss troubleshooting techniques and common issues related to these platforms will set you apart from other candidates.
✨Tip Number 3
Highlight your attention to detail and time-management skills in conversations with recruiters. Prepare examples of how you've successfully managed multiple support requests while maintaining high-quality service.
✨Tip Number 4
Network with professionals in the legal sector or those already working at the firm. Engaging with current employees can provide valuable insights into the company culture and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace IT Support Technician (2nd Line) - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly focusing on your time in professional services. Emphasise your familiarity with Windows 10 and Office 365, as well as any specific IT Helpdesk processes you've managed.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your three years of experience and how it aligns with the job requirements. Be sure to include examples of how you've successfully logged support calls and managed escalations in previous roles.
Showcase Attention to Detail: Throughout your application, demonstrate your attention to detail. This could be through the precision of your CV formatting or by providing specific examples of how you've maintained backup files and documented outcomes in past positions.
Follow Up: After submitting your application via our website, consider sending a polite follow-up email after a week. This shows your continued interest in the position and can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Dawn Ellmore Employment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10 and Office 365 in detail. Highlight specific instances where you've successfully resolved technical issues, as this will demonstrate your capability as a 2nd Line IT Support Technician.
✨Emphasise Attention to Detail
Since the role requires excellent attention to detail, be ready to provide examples of how you've ensured accuracy in logging support calls and documenting outcomes. This will show that you understand the importance of thoroughness in IT support.
✨Demonstrate Time Management Skills
Prepare to discuss how you prioritise tasks and manage your time effectively, especially when handling multiple support requests. Sharing specific strategies or tools you use can illustrate your organisational skills.
✨Ask Insightful Questions
At the end of the interview, ask questions about the company's IT Helpdesk processes or the team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
