Clinical Governance Coordinator (Mitcham)

About Us

At DaVita UK, we are dedicated to making a positive impact in the lives of over 2,000 patients across England and Wales by delivering high-quality, compassionate dialysis care. As a proud part of DaVita International, we are united by a shared mission to transform the landscape of renal treatment and enhance the quality of life for individuals receiving dialysis across the globe.

When you join us at DaVita, you become part of something truly special—our unique “Community First, Company Second” culture, fondly known as The Village. Here, we prioritise building strong, supportive relationships with each other and our patients, fostering a sense of belonging and purpose that sets us apart.

We are currently seeking a talented and driven Clinical Governance Coordinator to join our Head Office team in Colliers Wood (SW19 2JD). In this role, you will provide support and guidance to clinicians and managers in all aspects of quality and clinical governance and ensure that effective management of risk in a coordinated, systematic, transparent and focused way is achieved.

You will be responsible for supporting the Directors and clinical teams with all aspects of quality and clinical governance management and will provide key support to risk management, governance arrangements, patient safety and quality improvement functions.

Key Responsibilities:

• Act as an experienced source of advice for the leadership team in respect of maintaining an integrated governance function ensuring that the team can demonstrate that its services are Safe, Effective, Caring, Well-led and Responsive.
• Support the effective use of systems and processes which ensure that all aspects of clinical risk within DaVita UK are managed appropriately at every level, including incident and accident reporting and smooth administration of any clinical safety incidents.
• Ensure that incidents, risks and complaints investigations are undertaken in a timely manner, that reviews and investigations are undertaken, and internal or external reports are prepared to a high standard.
• To support improved performance and provide regular feedback on compliance against statutory and local requirements to enable the division to increase compliance proactively.
• Lead on the collation of evidence of compliance with the CQC outcomes.
• Collate, and prepare data for relevant reports and committees including, medical outcomes, KPIs, PROMS and PREMS.
• Provide administrative support to meetings and preparation of routine governance and business-related reports.

To be successful in this role, you’ll need:

Qualifications

• Essential criteria
  • Educated to Degree level or equivalent experience/qualification
  • Evidence of continuous professional development in relevant area
• Desirable criteria
  • Risk management qualification
  • Patient Safety qualification
  • Quality Improvement qualification

Experience

• Essential criteria
  • At least 3 years’ experience in a similar role
  • Proficient in use of Microsoft applications including, Excel, PowerPoint and Word
  • Familiar with UK regulatory landscape (CQC, NHS England Patient Safety Framework)
  • Evidence of undertaking lead roles dealing with risk management, quality of care or patient safety issues
  • Experience of undertaking audits/surveys and change management
  • Experience of working collaboratively with multi-disciplinary teams
  • Excellent report writing skills
  • Excellent attention to detail
• Desirable criteria
  • Practical experience of clinical care
  • Working knowledge of the NHS Patient Safety Framework
  • Experience of dialysis services
  • Experience of working in a system delivering remote services
  • Experience of working in independent healthcare

Knowledge

• Essential criteria
  • Knowledge of all stages of the governance cycle and quality improvement process.
  • Knowledge of NHS quality and governance strategy, policy and current issues
  • Able to organise and facilitate meetings effectively
• Desirable criteria
  • Experience in using RADAR and MEG

Personal Qualities

• Essential criteria
  • Self-motivated and committed with excellent interpersonal skills, influencing and persuasion skills
  • Organised with good time management skills and able to work to tight deadlines and cope under pressure
  • Able to work with staff at all levels across the organisation
  • Flexible
  • Self-confident, assertive and pro-active

What can you expect when you join?

• Competitive Salary
• Commitment to your training and development
• 35 Days paid leave per year (including bank holidays)
• Company Pension Scheme
• Employee Assistance Programme
• Onsite Parking
• Employee Discount Scheme
• Death In Service Cover
• A community first, company second culture based on Core Values that really matter
• An exciting, collaborative and driven multinational environment
• Live our mission: To be the Provider, Partner, and Employer of Choice
• Dedication, above all, to caring for our patients and teammates