Teller-Floating

Teller-Floating

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: As a Teller, you'll process transactions and assist customers while ensuring compliance with bank policies.
  • Company: Join Renasant Bank, a leading financial institution committed to exceptional customer service.
  • Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth within the bank.
  • Why this job: Be the first point of contact, making a real impact on customer experiences in a supportive environment.
  • Qualifications: High school diploma required; previous teller or cash handling experience preferred.
  • Other info: This role offers a chance to develop your skills in a professional banking environment.

The predicted salary is between 24000 - 36000 £ per year.

Tellers are responsible for processing transactions, assisting with customer inquiries, and recognizing and referring sales opportunities to other bank representatives and/or lines of business when appropriate, while acting in compliance with bank policies and procedures. This position must understand the importance of accuracy and protocol in transactions within bank policy while creating an exceptional customer experience and mitigating risk for both the customer and the bank. This position will serve as the first point of contact and, therefore, demonstrate Renasant Banks Sales and Service vision by providing excellent customer service and accurate completion of transactions. Senior Tellers will carry additional operational and sales performance goals and will often serve as the critical back-up to the Head Teller. Senior Tellers will lead by example and serve as a role model in the branch in all facets of the teller role.

Responsibilities

  • Process customer transactions effectively and efficiently, including deposits, withdrawals, transfers, loan payoffs and draws, official checks, etc.
  • Recognize/identify all customer needs, cues, and clues in every transaction and properly refer customers to the platform for an additional needs based conversation.
  • Execute the Renasant Bank service standards in every customer and teammate interaction.
  • Understand and listen for customer issues and concerns and either own the problem or refer to a branch teammate who can help address the concern.
  • Maintain service knowledge standards in conjunction with related regulations, policies, and procedures.
  • Execute daily operations including balancing, supplies ordering, balancing the ATM and vault, and performing branch capture procedures.
  • Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
  • Stay up-to-date and focused on all regulations, policies, and procedures related to Teller and other branch operations.
  • Assist the Head Teller on additional operational procedures as necessary, including quarterly branch assessments.
  • May assist with coaching and mentoring, and serve as a role model in all areas of operations, for all teller teammates.
  • Perform other related duties as assigned.

Qualifications

  • High school diploma or equivalent required.
  • 1 year teller experience and/or previous cash handling experience preferred.
  • 6 months of customer service experience preferred.
  • Ability to communicate with customers and identify opportunities to help customers with their financial needs by identifying cues and clues while processing their transaction.
  • 10-Key skills.
  • Mathematical skills, including the ability to count cash and coin in a fast paced environment.
  • Good interpersonal skills.
  • Effective written and verbal communication skills.
  • Knowledge of and the ability to learn bank products and solutions.
  • Ability to travel for training, other development opportunities, and between branches, as needed.
  • For all Senior Tellers: Minimum of 1 year successful teller experience.
  • Minimum of 1 year previous back-up Head Teller experience required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and proprietary information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank's employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word "May". This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law. This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.

Teller-Floating employer: DaVita Inc.

Renasant Bank is an exceptional employer that prioritises employee growth and development, offering comprehensive training and mentorship opportunities for Tellers. Located in Chelsea, Alabama, the bank fosters a collaborative work culture where team members are encouraged to excel in customer service while adhering to high operational standards. With a commitment to diversity and equal opportunity, Renasant Bank provides a supportive environment that empowers employees to thrive both personally and professionally.
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Contact Detail:

DaVita Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Teller-Floating

✨Tip Number 1

Familiarise yourself with Renasant Bank's service standards and values. Understanding their approach to customer service will help you align your responses during interviews and demonstrate that you're a good fit for their team.

✨Tip Number 2

Brush up on your cash handling and transaction processing skills. Being able to confidently discuss your experience with these tasks will show that you can handle the responsibilities of a Teller-Floating position effectively.

✨Tip Number 3

Prepare examples of how you've provided excellent customer service in previous roles. Highlighting specific instances where you identified customer needs and successfully addressed them will set you apart from other candidates.

✨Tip Number 4

Network with current or former employees of Renasant Bank if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

We think you need these skills to ace Teller-Floating

Customer Service Skills
Cash Handling Experience
Attention to Detail
Mathematical Skills
Effective Communication Skills
Interpersonal Skills
Problem-Solving Skills
Knowledge of Bank Products
Compliance Awareness
Operational Excellence
Sales Skills
Ability to Identify Customer Needs
Time Management Skills
Teamwork and Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous teller or cash handling roles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to meet sales and service goals.

Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Teller-Floating position at Renasant Bank. Mention how your skills align with their service standards and your commitment to providing exceptional customer experiences.

Showcase Relevant Skills: Highlight your mathematical skills, attention to detail, and ability to communicate effectively. Provide examples of how you've successfully handled customer inquiries or resolved issues in past roles.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.

How to prepare for a job interview at DaVita Inc.

✨Showcase Your Customer Service Skills

As a Teller, you'll be the first point of contact for customers. Be prepared to discuss your previous customer service experiences and how you've handled various situations. Highlight your ability to listen to customer needs and provide solutions.

✨Demonstrate Attention to Detail

Accuracy is crucial in banking transactions. During the interview, mention specific instances where your attention to detail has helped prevent errors or improve processes. This will show that you understand the importance of compliance and operational excellence.

✨Prepare for Scenario-Based Questions

Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responding to scenarios related to customer complaints or transaction errors, demonstrating your ability to remain calm and effective under pressure.

✨Familiarise Yourself with Bank Products

Knowledge of the bank's products and services can set you apart from other candidates. Research Renasant Bank's offerings and be ready to discuss how you can identify customer needs and refer them to appropriate services during your interactions.

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