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- Tasks: Join us as a Customer Service Executive, handling orders, returns, and queries.
- Company: Be part of a global leader in the industry with a vibrant work culture.
- Benefits: Enjoy hybrid working, free parking, and newly refurbished offices.
- Why this job: This role offers hands-on experience and a chance to collaborate with dynamic teams.
- Qualifications: Strong customer service skills and admin experience are essential; SAP knowledge is a plus.
- Other info: Apply early as interviews are ongoing; we prioritize your comfort and accessibility.
The predicted salary is between 28000 - 32000 £ per year.
Customer Service Executive
12-month FTC
Salary: £28k To £32k Including Benefits
Location: Hemel
(Hybrid working: 3 days office and 2 days home)
Our client is a global organisation and market leader in their industry. Currently recruiting for a Customer Service Executive to join their team on a 12-month FTC. Great company with free parking and newly refurnished offices.
Your Role:
- Process orders via emails, calls, and shared inbox.
- Deal with returns.
- Process stock deliveries.
- Monitor the complete delivery process.
- Send out invoices.
- Arrange special deliveries.
- Handle queries.
- Work closely with internal teams such as account managers.
- Keep in-house systems up to date.
- General admin.
Ideal Candidate:
- Strong customer service experience.
- Excellent admin skills such as Excel.
- Good systems knowledge; SAP would be desirable or experience of using an in-house CRM system.
- Ability to multitask.
- Team player.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
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Customer Service Executive FTC employer: Davis Tate
Contact Detail:
Davis Tate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive FTC
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during the interview.
✨Tip Number 2
Brush up on your Excel skills, as strong admin skills are essential for this position. Consider practicing common functions and formulas that might be relevant to order processing and data management.
✨Tip Number 3
If you have experience with SAP or any CRM systems, be ready to discuss specific examples of how you've used these tools in previous roles. This will show your potential employer that you can hit the ground running.
✨Tip Number 4
Prepare for questions about multitasking and teamwork. Think of examples from your past experiences where you successfully managed multiple tasks or collaborated with others to achieve a goal.
We think you need these skills to ace Customer Service Executive FTC
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description. Understand the key responsibilities and required skills, such as customer service experience and admin skills like Excel.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the job requirements. Emphasize your customer service background and any experience with systems like SAP or CRM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Service Executive position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is accurate and clearly presented.
How to prepare for a job interview at Davis Tate
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to empathize with customers and provide effective solutions.
✨Demonstrate Your Admin Proficiency
Since strong admin skills are crucial for this role, be ready to talk about your experience with tools like Excel and any CRM systems you've used. You might even want to mention how you've organized data or improved processes in previous roles.
✨Emphasize Team Collaboration
This position requires working closely with internal teams. Share examples of how you've effectively collaborated with colleagues in the past, showcasing your ability to be a team player and contribute to a positive work environment.
✨Prepare for Multitasking Scenarios
The role involves managing multiple tasks simultaneously. Think of instances where you successfully juggled various responsibilities and how you prioritized your workload to meet deadlines without compromising quality.
