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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve real technical problems for clients.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, career progression, and a focus on your wellbeing.
- Why this job: Gain exposure to diverse technologies and make a real impact in IT support.
- Qualifications: 2-3 years of IT support experience and strong troubleshooting skills.
- Other info: Hybrid working environment with opportunities for professional development.
The predicted salary is between 30000 - 42000 £ per year.
Coventry (Near Warwick University) | 2-3 Years’ Experience Required
About Davis Ground IT Services
Davis Ground IT Services is a growing Managed Service Provider delivering professional, reliable IT support to businesses across the UK. Due to continued growth, we are expanding our technical team and are looking for a capable and motivated Support Engineer who takes pride in delivering excellent service and solving real technical problems. This is an opportunity to join a close-knit, technically focused team where you will gain exposure to a wide range of client environments, modern cloud platforms, and varied technologies.
The Opportunity
We are seeking a self-driven and motivated IT Support Engineer with 2-3 years’ experience working in an IT support or MSP environment. You will act as a frontline technical resource for our clients, providing both remote and on-site support while developing your technical capability across modern Microsoft and cloud technologies. This role suits someone who enjoys working across multiple customer environments and is comfortable managing varied support requests in a fast-paced MSP setting. We are looking for a locally based candidate within the Midlands area.
Key Responsibilities
- Act as the first point of contact for technical support via phone, email, and remote support tools
- Accurately diagnose, qualify, and document customer issues
- Provide support for workstations, servers, printers, networks, and business applications
- Deliver both remote support and occasional on-site support to client locations across the UK
- Support Microsoft 365 environments including user administration and troubleshooting
- Maintain clear communication with clients throughout issue resolution
- Ensure high levels of customer satisfaction through professional and effective service delivery
Who You Are
With 2-3 years of experience in IT support, you are a practical problem solver with a strong customer focus. You are comfortable troubleshooting technical issues independently while knowing when to escalate appropriately. You are keen to continue developing your technical skills and want exposure to real-world business IT environments rather than a siloed internal support role.
Essential Skills
- Strong administration and support experience with Windows 10 and Windows 11
- Active Directory and Microsoft 365 user administration (mailboxes, permissions, onboarding)
- Experience supporting Microsoft 365 environments including Exchange Online, Teams, SharePoint and Entra ID
- Solid understanding of networking fundamentals including LANs, switches, VLANs and business broadband connectivity (FTTC, FTTP, leased lines)
- Strong troubleshooting skills across Windows, Microsoft 365 and Teams
- Experience installing, configuring and upgrading PC hardware, software and print devices
- Excellent communication and customer service skills
- Ability to quickly learn new technologies and applications
- Awareness of cybersecurity best practices including MFA, endpoint protection and secure user administration
Desirable Skills and Qualifications
- Exposure to Microsoft Intune or endpoint management platforms
- Basic Azure or cloud platform experience
- CompTIA Network+, Security+, Microsoft Fundamentals (MS-900 / AZ-900), or CCNA certifications
- Structured cabling or telephony system awareness
Working Environment
- Office base near Warwick University, Coventry
- Hybrid mix of office, remote support, and occasional client site visits
- Full UK driving licence preferred
What We Offer
- Competitive salary based on experience
- Genuine career progression within a growing MSP
- Exposure to varied technologies and client environments
- Supportive team environment focused on technical development
- Benefits package designed to support both professional and personal wellbeing
Eligibility to Apply
Applicants must be resident in the United Kingdom and hold full right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Recruitment Agencies
No agencies please. Davis Ground IT Services is managing this recruitment directly. We do not accept unsolicited CVs from recruitment agencies and will not be liable for any fees related to unsolicited submissions.
Information Technology Help Desk in Coventry employer: Davis Ground IT Services
Contact Detail:
Davis Ground IT Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk in Coventry
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those who work at Davis Ground IT Services or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to discuss your experience with Microsoft 365 and troubleshooting. Bring examples of how you've solved problems in the past.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your motivation and helps you stand out from the crowd.
We think you need these skills to ace Information Technology Help Desk in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with Windows 10, Microsoft 365, and networking. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing enthusiasm and a genuine interest in the role, so let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re all about practical problem solvers, so share specific instances where you’ve made a difference for clients or improved processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Davis Ground IT Services!
How to prepare for a job interview at Davis Ground IT Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Microsoft 365, and networking fundamentals. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting scenarios you've encountered in the past.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Prepare to share how you maintained clear communication and ensured high levels of satisfaction during challenging situations.
✨Prepare for Real-World Scenarios
Expect to be asked about specific technical problems you’ve solved. Practice explaining your thought process and the steps you took to diagnose and resolve issues, especially in a fast-paced environment like an MSP.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the types of clients you'll be working with, or opportunities for further training and development.