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- Tasks: Build relationships and drive growth with high-end spa partners in the beauty industry.
- Company: Join Davines Group, a B Corp committed to sustainability and innovation.
- Benefits: Full-time role with competitive salary and opportunities for international travel.
- Why this job: Make a real impact in the professional skincare industry while developing your career.
- Qualifications: 3-5 years in key account management or sales in spa or beauty sectors.
- Other info: Dynamic role with a focus on collaboration and strategic growth.
The predicted salary is between 36000 - 60000 £ per year.
The SPA Key Account Manager for Comfort Zone will play a critical role in building relationships and driving commercial growth with our strategic professional spa partners. The role is responsible for collaborating with key groups, developing joint commercial, educational and PR business plans, driving our Comfort Zone business within their properties, maximizing profitability, and strengthening brand presence. The incumbent combines strong commercial acumen, operational spa experience, multi-site management and a deep passion for the professional skin care industry and brand building. This role is fundamental to the growth of Comfort Zone & Skin Regimen Lx business in the UK and the larger company.
What You Will Do
- Manage and grow a portfolio of key spa partners (e.g., high-end professional group spa businesses), building strong relationships and developing and implementing commercial business strategies for each partner.
- Develop annual Joint Business Plans (JBPs) aligned with company first-brand objectives and achieve set KPIs.
- Forecast sales, manage group budgets, and ensure delivery of revenue, profit, and market-share targets.
- Collaborate with Marketing and product development to forecast new launches, GWP, GWT and other exclusive projects.
- Identify and pursue new business opportunities within the groups.
- Collaborate with UK and Global colleagues from Education, Communication, Digital, and Marketing to deliver group strategies.
- Develop, implement event programmes and deliver on sell-out KPIs.
- Provide weekly/monthly reporting to UK Country Manager and Global Teams.
Commercial Strategy & Execution
- Hold monthly meetings with group spa managers on joint business plans to ensure strategy and KPIs are achieved.
- Conduct monthly group meetings to discuss activity, initiatives, education and develop clear communication structures.
- Meet monthly with local spa managers, operations and retail managers to ensure local execution is achieved.
- Lead sell-in and sell-out strategies for new product launches, ensuring successful execution across all touchpoints.
- Analyze sales performance, ROI on activity and education against KPIs and review activity accordingly.
Retail & Merchandising Excellence
- Collaborate with marketing to develop commercial VM strategy for the groups/locations, increasing exposure and delivering on sell-out KPIs.
- Liaise with local spa and retail managers on each VM campaign for clear communication.
- Ensure execution of trade/promo activations, sampling programmes and seasonal campaigns meet strategic goals.
- Work with local retail managers on activities to develop par levels and prevent out-of-stocks.
- Coordinate monthly order calendars to ensure core retail and newness are ordered to meet launch timelines.
Education and Event Management
- Develop annual education plan aligned with overall group strategy.
- Plan education involving treatment, product knowledge, sales, commercial reception, client journey and advanced digital classes.
- Train group TTTs and provide education materials with company spa trainers.
- Manage ambassador programme.
- Collaborate with PR, influencer and digital managers to deliver group strategies.
- Coordinate commercial event strategy with Marketing and PR managers.
- Work with UK and Global teams to manage support and brief from head office.
Relationship Management
- Build long-term partnerships with buyer teams, category managers and retail operations counterparts.
- Represent the brand in key account meetings, business reviews and strategic planning sessions.
- Collaborate cross-functionally with internal marketing, supply chain, finance and education teams.
Customer Service and Orders
- Full accountability for all customer service communication for the groups and follow-ups to satisfactory conclusion.
- Manage all order processing and management for the groups (UK & Ireland).
- Maintain clear communication with the UK warehouse team and Global order and warehouse teams.
Reporting & Analysis
- Track KPIs including sales performance, profitability, forecast accuracy and account-level ROI.
- Provide weekly and monthly performance reports with actionable insights and recommendations.
- Use data to measure effectiveness of treatment and retail promotions and launches.
Who You Are
- 3–5+ years of key account management or sales experience in spa, beauty or skin care industries.
- 5+ years of operational spa experience at group 4* and/or 5* level.
- Experience working with prestige or premium professional skin care brands.
- Therapist background with CIBTAC, CIDESCO, BTEC, City & Guilds or NVQ.
- Proven experience driving growth within spa businesses.
- Excellent negotiation, communication and presentation skills.
- Highly analytical with proficiency in sales forecasting and data-driven decision making.
- Strong project management skills and ability to manage multiple priorities.
- Passion for spa, skin care, beauty trends and brand storytelling.
- Attention to detail, efficient, problem-solving and solution-driven.
- Strong IT skills and experience with Salesforce, PO Space, Procure Wizard, Web3, etc.
- UK office, field-based role; international travel to Global Head Office as required.
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Sales and Business Development
London, England, United Kingdom
SPA KEY ACCOUNT MANAGER [ COMFORT ZONE ] employer: Davines Group | B Corp since 2016
Contact Detail:
Davines Group | B Corp since 2016 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SPA KEY ACCOUNT MANAGER [ COMFORT ZONE ]
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and values, especially in the spa and skincare sector. This will help you tailor your responses and show you’re genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace SPA KEY ACCOUNT MANAGER [ COMFORT ZONE ]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the SPA Key Account Manager role. Highlight your experience in key account management and any relevant skills that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the professional skin care industry and how you can contribute to our Comfort Zone brand. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive growth and manage relationships. Numbers speak volumes, so if you've hit KPIs or increased sales, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join the StudySmarter family!
How to prepare for a job interview at Davines Group | B Corp since 2016
✨Know Your Spa Industry Inside Out
Before the interview, dive deep into the spa and skincare industry. Familiarise yourself with current trends, key players, and especially the Comfort Zone brand. This knowledge will help you demonstrate your passion and understanding of the market during the conversation.
✨Prepare Your Success Stories
Think of specific examples from your past experiences that showcase your key account management skills, particularly in the spa or beauty sectors. Be ready to discuss how you've driven growth, managed relationships, and achieved KPIs in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss how you've used data to drive decisions in your previous positions. Bring examples of how you've forecasted sales, analysed performance, and adjusted strategies based on your findings. This will highlight your data-driven approach.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's goals, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.