At a Glance
- Tasks: Assist clients with vehicle bookings and manage claims efficiently.
- Company: Join Davies Group, a supportive and innovative team in Solihull.
- Benefits: Enjoy flexible working, career development, and great health perks.
- Other info: Full training provided; excellent growth opportunities await you.
- Why this job: Make a difference by helping people during challenging times.
- Qualifications: Customer service skills; insurance experience is a plus but not required.
The predicted salary is between 25000 - 30000 € per year.
Davies Group are looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham. This role will require you to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim. You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level. At Davies we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like:
- Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA’s
- Process bookings of the hire vehicle using the companies preferred supply chain via the in-house system
- Process delivery of the hire vehicle using the companies in house system
- Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
- Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
- Provide advice to client regarding the claim and any additional services offered by the business
- Comply to all technical and regulatory processes and procedures
- Any other duties as commensurate under this role
Knowledge and Abilities:
- Previous experience in a busy administration and customer services role
- Proactive in solving problems and organising own workload
- A quick learner with a natural ability to understand processes and technical information
- A background in an insurance or credit hire business would be an advantage/desirable
- A good overall ability with technology including Microsoft office packages
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay
- Metal, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working; hybrid, work from home or join a collaborative office space, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan
Vehicle Booking Agent employer: Davies
Davies Group is an exceptional employer located in Solihull, offering a supportive work environment that prioritises employee growth and well-being. With comprehensive training for new hires, a commitment to professional development through leadership programmes, and a range of benefits including flexible working options and generous holiday allowances, Davies fosters a culture of inclusivity and innovation. Employees also enjoy unique perks such as local charity funding and a focus on mental and physical health, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Booking Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Davies Group. Understand their values, mission, and what they’re all about. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences relate to the Vehicle Booking Agent role. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Show off your customer service skills! Since this role involves communicating with clients, be ready to share examples of how you’ve handled difficult situations or provided excellent service in the past. It’s all about demonstrating your ability to connect with people.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Vehicle Booking Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Vehicle Booking Agent role. Highlight any customer service experience or administrative skills you have, even if they come from different industries.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're interested in the role and how your background makes you a great fit. Be genuine and let your personality shine through – we love to see enthusiasm!
Showcase Transferable Skills:Even if you don’t have direct experience in insurance or credit hire, focus on the transferable skills you bring to the table. Problem-solving, organisation, and communication are key, so make sure to highlight these!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status there too!
How to prepare for a job interview at Davies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Vehicle Booking Agent role. Familiarise yourself with the key responsibilities, such as processing vehicle hire requests and managing claims. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves sensitive communication with clients, be prepared to discuss your customer service experience. Think of specific examples where you've successfully resolved issues or provided excellent service. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a caseload. Practice answering questions like, 'How would you handle a difficult client?' or 'What steps would you take if a claim is delayed?' This will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
