UK Major and Complex Loss Director

Department: Claims Management
Employment Type: Permanent – Full Time
Location: Home United Kingdom
Description New Opportunity to take your career to the next level. Are you a leader in the Property Claims space looking for your next challenge? Join our talented and dynamic team.
Job purpose: To carry out the loss adjusting of High Net Worth, Major Loss and other complex claims including subsidence and escape of oil.
What will your day look like: To handle claims in line with company requirements and particularly the demanding service standards of M&CLU clients
To ensure key performance indicator targets are reached and maintained
To actively progress and control all cases
Understand and effectively implement Company systems and procedures
Understand Individual client requirements
Ensure technical accuracy of the highest standard
Produce high quality personalised outgoing correspondence
Handle customers effectively and fairly in line with HNW insurers requirements
Be flexible at all times and able to accommodate demanding appointment schedules
Action all work in line with company and client requirements
Build effective relationships with clients, brokers and others
Communicate regularly with all interested parties
Produce reports of highest quality
Work within a team environment to achieve best results either on individual losses or group results
Interact with existing clients to maintain and further existing relations and procure new business
Utilisation of other Davies Group businesses for the benefit of policyholders
Knowledge and Abilities: Required to have previous experience within a similar role
ACILA, FCILA or other professional qualifications a preference
Top quality interpersonal skills
Ability to work in a fast paced and changing environment
Dependability and persistence are essential
Proven track record of general property adjusting and high net worth
Experience of major losses is preferable
Completely flexible approach and adaptable to changing priorities
Accustomed to working under pressure in a fast pace, demanding environment
Full, clean driving license required
Benefits Career & Purpose
Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social
The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health
Pension, 5% employee and 5% employer contribution
My Choices at Davies provides: High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
Wellbeing centre; move, munch, money & mind focus
Discounts with 100s of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Dress for your day
Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include: holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan

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