Technical Supervisor - Credit Hire Team

This role offers an excellent opportunity to join a dynamic team with the purpose of supporting the file handlers to fully investigate credit hire claims from a technical & strategic point of view.

The technical supervisor will work directly with the business unit director and Technical manager and be responsible for the supervision, mentoring and coaching of individual credit hire file handlers.

They will be responsible to drive policies and strategies to support the technical progression of the file handler and help to achieve technical excellence within the tactical credit hire unit in line with client’s SLA’s.

Supervise credit hire file handlers in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise.
Assist with pre audit assessments of all files chosen for external client audits and internal audits for the unit
Identify any training requirements and to feedback to the appropriate team leader & tactical delivery director
Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal.
Responsibility to develop all new starters to achieve their first financial authority within 6 months of them joining Keoghs.
Manage individual file handlers on a performance improvement plan when relating to technical issues.
Consistently achieve against personal targets and objectives, set by the business unit director and tactical delivery director.
Handle a caseload of approximately 10-15 claims with a value exceeding £25k.
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values.

Working Hours
35 hours per week worked 9am and 5pm Mondays to Fridays inclusive with 1 hour for lunch

Credit hire experience either defendant (preferable) or claimant.
Qualified Solicitor or equivalent
Previous experience of handling own caseload.
Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
Excellent listening and verbal communication skills.
Ability to anticipate problems and identify solutions.

Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Davies values:-
We are connected
We are dynamic
We are innovative
We succeed together

* after successfully completing probation