At a Glance
- Tasks: Lead a team to ensure technical excellence in pre-litigation credit hire.
- Company: Join Davies, a dynamic leader in the insurance industry.
- Benefits: Enjoy 25 days holiday, private medical insurance, and wellness support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by mentoring and developing future talent.
- Qualifications: Experience in credit hire and a passion for training others.
The predicted salary is between 45000 - 55000 £ per year.
At a high level, the aim of this role is to ensure that the work produced by the pre-litigation credit hire unit is technically excellent and fully aligned with the Keoghs Quality Framework and expectations of our clients. They will work directly with the Technical Manager and Business Unit Director and be responsible for supervision, mentoring and coaching of all file handlers within the pre-litigation unit with emphasis placed on onboarding new starters. They will be responsible for driving policies and strategies to support the technical progression of file handlers and help to achieve technical excellence within the pre-litigation credit hire unit in line with the client’s SLA’s.
Key Responsibilities
- Handle a small caseload of pre-litigation files which are complex.
- Work with the Technical Manager to continuously improve best practice.
- Work in partnership with the team leaders, Technical Manager, BUD and DBUD to ensure that client SLA’s, KPI’s and other requirements are embedded in the teams and hit.
- Continuously review suitability of workflows/processes.
- Identify to the Technical Manager areas of risk and potential risk, emerging trends/behaviours, and areas of avoidable litigation.
- Recommend to the Technical Managers strategies and actions to remove blockers and improve the quality of service and KPI performance that the teams deliver.
- Communicate, co-ordinate and drive delivery of workflows/processes and strategies agreed with the Technical Manager, monitoring success and ensuring consistency of approach.
- Support and develop the technical expertise of the teams through training, coaching, supervision and processing handlers through the competency framework to enhance engagement and reduce attrition linked to development.
- Influence, guide and lead Team Leaders to deliver improved quality and client care, opening doors for discussion on areas of continuous improvement, emerging trends, innovative solutions.
- Provide supervision and technical guidance for the pre-litigation teams as agreed with the Technical Manager.
- Drive Competency Frameworks towards individuals being signed off.
- Support Technical Manager with developing and delivering and ensuring onboarding training remains fit for purpose.
- Identify training needs, develop and deliver training as agreed with the Technical Manager.
- Help identify and collate causes and trends from IRFs and drive towards a swift resolution.
- Deal with ad hoc referrals from the team and refer into the Technical Manager where necessary.
- Complete financial authority audits for those handlers requiring their financial sign off.
- Complete ad hoc internal audits as requested by the Technical Manager and Business Unit Director in line with competency and strategy adherence frameworks.
Working Hours
35 hours per week worked 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch.
Skills, Knowledge and Expertise
- Credit Hire experience either defendant (preferable) or claimant.
- Previous experience of handling own case load.
- Experience of handling pre-litigated credit hire work is essential.
- Litigation experience is desirable.
- Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines.
- An understanding of the claims process and delivery of client requirements including achieving KPIs.
- A strong desire to invest in and develop others is required.
- Experience in supervising, training others and/or mentoring.
- Excellent listening and verbal communication skills including coaching and providing feedback.
- Ability to anticipate problems and identify solutions.
- Good working knowledge of Excel and Powerpoint advantageous.
- Presentation skills – to include delivery of training.
- Confident with ability to take initiative to innovate and adapt to changing situations.
- Work effectively within the Davies Values.
Vision Statement
‘To be recognised as the undisputed credit hire partner of choice for the insurance industry, acknowledged for our unparalleled commitment to delivering cutting-edge insight, continuous innovation and technical excellence’.
Davies Values
- We are connected.
- We are dynamic.
- We are innovative.
- We succeed together.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
- Family Cover Private Medical Insurance (Bupa).
- Simply Health Care Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
- Death in Service.
- Critical Illness Cover.
- PHI/Income Protection (Private health insurance).
- Pension Contribution based 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme*.
- Tech Scheme*.
- Season Ticket Loan*.
- Gym Flex*.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted Tickets for Merlin Attractions nationwide.
- Discounts at local retail outlets.
- * after successfully completing probation.
Technical Lead employer: Davies
Davies is an excellent employer, offering a vibrant work culture in Glasgow that fosters professional growth and development for its employees. With a focus on collaboration and innovation, the company provides comprehensive training and mentorship opportunities, ensuring that you can thrive in your role as a Senior Paralegal. Additionally, the dynamic legal environment allows for meaningful contributions to motor litigation cases, making your work both rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead
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We think you need these skills to ace Technical Lead
Some tips for your application 🫡
Highlight Your Legal Knowledge:When applying for a full-time role in legal services at Davies, make sure to demonstrate your understanding of key legal principles and areas of law relevant to the position. Include any specific coursework, modules, or certifications, like LPC or BPTC qualifications, that showcase your legal expertise directly on your CV.
Showcase Your Research Skills:In the legal field, strong research skills are crucial. Use your application to illustrate how you've utilised these skills in past studies or work experiences – whether that's through past internships or significant projects. Mention any legal databases or tools you’re proficient in, as this can give you an edge.
Tailor That Cover Letter!:Your cover letter is your chance to shine! Make it personal by expressing your genuine interest in Davies and the specific role of Technical Lead. Talk about why you want to be part of their team, how your unique experiences align with their values, and why you’re passionate about the legal sector.
Stay Formal but Friendly:While we all know the legal world can be pretty formal, don’t be afraid to let a bit of personality shine through in your written application. Use a respectful tone, but feel free to inject a little warmth; this approach can help you stand out and show you're a great fit for Davies’s culture!
How to prepare for a job interview at Davies
✨Know Your Legal Principles
Brush up on foundational legal principles relevant to the specific area of law you’re applying for, whether it’s corporate, criminal, or family law. We might get asked situational questions to test your knowledge, so being articulate about key concepts will make you stand out.
✨Be Ready for Case Studies
Full-time legal roles often involve case studies during interviews. Prepare to analyse a hypothetical case and discuss your approach to it. Practising this with a peer or mentor can help us refine our reasoning and articulate a solid legal argument.
✨Show Off Your Research Skills
As legal professionals, strong research skills are a must. Have examples ready of how you've effectively used legal databases or conducted thorough legal research in your past experiences. It's a great way to demonstrate your readiness for the role at Davies.
✨Exude Professionalism and Confidence
In the legal field, professionalism is key. During the interview, we should maintain good eye contact and communicate clearly to show that we’re not just knowledgeable, but also confident. This can make a positive impression on your potential colleagues at Davies.
