Subsidence Building Technician - Claims & Repairs

A stable, supportive management team and excellent training opportunities create a strong foundation for success in this role. The position focuses on managing subsidence insurance claims, particularly during the Mitigation and Repair phases. The goal is to proactively drive each stage of the claim to achieve efficient, fair, and cost‑effective outcomes for customers and insurer clients.

What will your day look like:

• Customer & Stakeholder Communication — Engage with customers, contractors, and insurer clients via phone, email, and written correspondence.
• Technical Report Production — Prepare clear, accurate technical reports in line with SLA requirements.
• Daily Task Management — Organise and prioritise workload to maintain progress across all active claims.
• Mitigation Oversight — Coordinate third‑party companies to complete vegetation removal and drainage repairs to address the root cause of subsidence.
• Repair Scope Creation — Update and produce building repair scopes using the in‑house schedule of rates.
• Estimate Assessment — Review contractor estimates for accuracy, fairness, and technical validity.
• Cash Settlement Negotiation — Negotiate repair settlements directly with policyholders.
• Contractor Management — Oversee panel contractors, ensuring repair schedules, quality, and costs are controlled.
• Delegated Authority Claims Handling — Settle claims within agreed Authority levels.
• Compliance & Competence — Follow company procedures, maintain high personal competence, and ensure accurate updates to the claims IT system.
• Treating Customers Fairly — Promote and uphold TCF principles throughout the claim journey.

Required Skills & Experience

• Subsidence or Building Claims Experience OR 5+ years trade experience OR graduate‑level building surveying background.
• Strong Communication Skills — Excellent verbal and written communication, including telephone handling.
• Customer Service Excellence — Ability to deliver a high standard of service in a fast‑paced environment.
• Technical Knowledge — Understanding of subsidence, building repairs, and insurance claims handling.
• Organisation & Attention to Detail — Ability to manage workload, assess problems, and identify effective solutions.
• IT Literacy — Strong computer skills and confidence using claims systems.

Benefits

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.