At a Glance
- Tasks: Handle liability claims from start to finish, ensuring quality service and compliance.
- Company: Join Davies, a leader in claims management with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working, and extensive professional development opportunities.
- Other info: Be part of a supportive team with excellent career growth and wellbeing initiatives.
- Why this job: Make a real difference in the insurance industry while growing your career.
- Qualifications: Experience in handling injury claims and knowledge of insurance practices required.
The predicted salary is between 36000 - 60000 £ per year.
Davies are looking for a Senior Claims Handler EL/PL, who will be responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.
What will your day look like:
- To establish if cover is in place for the claim.
- To record all claims on the digital claims handling system.
- To investigate all liability claims either from the desk or by instructing loss adjusters.
- To make the decision on liability.
- To negotiate settlement of the claim.
- To ensure compliance with all legal timescales and client SLA’s.
- To build relationships with external clients and stakeholders.
- Experience of policy wording and terms and conditions.
- Knowledge of insurance and the insurance market.
- Knowledge of how to value an injury claim.
- Knowledge of reserving philosophies.
- Knowledge of Civil Procedure Rules and the Claims Portal.
- Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions.
- To authorise payments to defined limits.
- Act as a mentor and coach to junior colleagues.
Knowledge and Abilities:
- Good communications skills at all levels.
- Excellent customer service.
- The ability to work as part of a team.
- To take responsibility for your own workload.
- Must be able to demonstrate adaptability and flexibility.
- Good planning and organisational skills.
- Good IT skills.
This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Senior Claims Handler EL/PL in Stoke-on-Trent employer: Davies
Davies is an exceptional employer located in Stoke, offering a dynamic work environment for Senior Claims Handlers EL/PL. With a strong focus on employee growth through leadership training and funding for professional qualifications, Davies fosters a culture of innovation and collaboration. Employees benefit from a comprehensive package that includes flexible working options, generous holiday allowances, and a commitment to wellbeing, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Handler EL/PL in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with liability claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss various casualty claim types and demonstrate your understanding of the claims process. We want to see that you know your stuff!
✨Tip Number 3
Show off your customer service skills during interviews. Share examples of how you've built relationships with clients and stakeholders in the past. This will highlight your ability to provide a quality claims service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Claims Handler EL/PL in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience with liability claims and any relevant knowledge of insurance policies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your ability to handle claims from start to finish, just like we do at StudySmarter.
Showcase Your Communication Skills:Since good communication is key in this role, make sure to highlight your customer service experience. We love candidates who can build relationships with clients and stakeholders, so share examples of how you've done this in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Davies
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of liability claims, especially in the context of EL/PL. Be ready to discuss specific cases you've handled and how you approached them, as this will show your expertise and confidence.
✨Demonstrate Your Negotiation Skills
Since negotiating settlements is a key part of the role, prepare examples of successful negotiations you've conducted in the past. Highlight your strategies and how they led to positive outcomes for both clients and insurers.
✨Familiarise Yourself with Legal Frameworks
Get comfortable with the Civil Procedure Rules and the Claims Portal. Being able to discuss these confidently will demonstrate your technical knowledge and readiness to handle claims effectively.
✨Showcase Your Team Spirit
This role involves mentoring junior colleagues, so be prepared to talk about your experience in team settings. Share examples of how you've supported others and contributed to a collaborative work environment.
