NIHL Administrator in Stoke-on-Trent

At Davies, people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including: 800+ retailer discounts, generous holiday allowance, and opportunities for professional growth.

Davies are looking to recruit an experienced Administrator to join our growing Casualty team. The successful candidate will ideally have experience in administration, good time management, and the ability to prioritise their workload effectively. Due to the nature of this position, candidates must be a sole British National or hold dual nationality with one British part. Candidates must hold British Citizenship to be eligible to apply.

What will your day look like:

• Monitor and manage online portals, download documentation and attach to correct files.
• Review Excel enquiry spreadsheets, cross‑check against internal data, and carry out further investigations.
• Review and update monthly bordereaux and ensure data analysis is correct before issuing to the client.
• Answer telephone calls as required and deal with general enquiries.
• Photocopying/scanning.
• Perform other tasks to support the business plan as necessary to meet company objectives.

Knowledge and Abilities:

• Good standard of written English
• Previous experience in an administration role
• Familiarity with standard office packages such as Word and Excel
• High level of accuracy in data input and attention to detail
• Proactive and resilient, able to get things done while managing a variety of tasks
• Solutions‑oriented, shows initiative
• Effective management of time and resources
• Ability to seek guidance from team members when needed
• Effective team member, interacts positively with colleagues and communicates with a diverse group of people
• Willingness to be closely supervised when necessary to ensure accuracy and compliance with client processes
• Effective customer service skills, actively seeking and responding to feedback

Benefits:

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Learning opportunities at Davies
• Environmental & Social
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Financial Health
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides high street discounts and financial wellbeing hub
• Life assurance x4
• Refer a Friend programme
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
• Wellbeing centre – move, munch, money & mind focus
• Discounts with 100+ UK retailers
• EAP – 24/7 confidential helpline
• 25 days holiday, increases to 26 after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies (e.g., menopause, fertility, sabbatical, baby loss and miscarriage)