At a Glance
- Tasks: Be the first point of contact for customers making claims and provide exceptional service.
- Company: Join Davies, an international insurance company with a focus on customer care.
- Benefits: Enjoy flexible working, career development, and a range of health and financial perks.
- Other info: Dynamic, supportive environment with opportunities for growth and learning.
- Why this job: Make a real difference in customers' lives during critical moments.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 32000 £ per year.
Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler for First Notification of Loss to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
What will your day look like:
- The Claims Handler (FNOL) will be the first point of contact when a customer needs to make a claim.
- You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms.
- Managing inbound calls and making outbound calls to take information.
- Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported.
- Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manner.
- You will be responsible for sending out welcome packs to customers detailing the steps of their claim.
Knowledge and Abilities:
- Customer Service Skills Needed: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
- Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
- Attention to Detail: Excellence lies in the little things.
- Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
- Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Metal, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working; hybrid, work from home or join a collaborative office space, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
FNOL Claims Handler - Hybrid Role, Customer-Focused in Stoke-on-Trent employer: Davies
Davies is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture in the heart of Stoke. With a strong focus on customer service, our FNOL Claims Handler role provides meaningful opportunities to make a difference in clients' lives while benefiting from comprehensive training, flexible working arrangements, and a range of financial and wellness perks. Join us to thrive in a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL Claims Handler - Hybrid Role, Customer-Focused in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Davies and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and how you handle challenging situations.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and communication abilities. Share examples of how you've provided excellent customer service in the past, as this is key for the FNOL Claims Handler role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace FNOL Claims Handler - Hybrid Role, Customer-Focused in Stoke-on-Trent
Some tips for your application 🫡
Show Your Customer Service Skills:Since this role is all about being the first point of contact for our customers, make sure to highlight your customer service experience. We want to see how you’ve made a difference in previous roles and how you can bring that friendly, professional touch to Davies.
Be Detail-Oriented:Accuracy is key in this position, so don’t shy away from showcasing your attention to detail. Whether it’s through examples of past work or specific achievements, let us know how you ensure every piece of information is spot on.
Embrace Challenges:We love a proactive attitude! Share instances where you’ve thrived in fast-paced environments or handled challenging conversations with grace. This will show us that you’re ready to tackle whatever comes your way in the claims process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Davies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the FNOL Claims Handler role. Familiarise yourself with the key responsibilities and skills required, such as customer service excellence and attention to detail. This will help you tailor your answers and demonstrate that you're the perfect fit for the job.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for customers, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you handled challenging conversations with empathy and professionalism, as this will resonate well with the interviewers.
✨Practice Your Questioning Techniques
As a Claims Handler, you'll need to gather accurate information from customers. Practise your questioning techniques before the interview. Consider role-playing with a friend to refine your ability to ask open-ended questions and follow up for clarity. This will show that you can effectively manage calls and get the details needed for claims.
✨Embrace the Fast-Paced Environment
The insurance industry can be fast-paced, so be ready to discuss how you thrive under pressure. Share examples of times when you successfully managed multiple tasks or tight deadlines. Highlight your proactive attitude and adaptability, as these traits are essential for success in this role.
