Credit Controller - FTC in Stoke-on-Trent

Job Overview

Davies Group is currently looking for a Credit Controller to join our account team in Stoke on Trent. The Credit Controller is responsible for chasing outstanding invoices for the company and plays a vital role in the cash‑flow of the organisation.

At Davies people are at the heart of all we do. Our values state that we succeed together, and it is this that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Department: Claims Management

Location: Stoke

Responsibilities

• Handling specific ledgers of accounts as part of the finance team
• Chasing debt by telephone and email, along with spreadsheet chases
• Processing and generating reminder letters and monthly statements
• Liaising with sales ledger/accounts receivable to resolve outstanding queries
• Investigating and resolving queries relating to non‑payment of invoices
• Uses initiative and imagination to achieve results, reducing debtor days while promoting client goodwill
• Maintaining accurate and up to date client details and account records
• Handling queries and resolving problems within company guidelines and policy

Knowledge and Abilities

• Experience in Insurance Claims
• The ability to work in a team as well as individually
• Good attention to detail and accuracy
• High level of skill in organising and prioritising
• The ability to work under pressure and to deadlines
• Good IT skills, including Word and familiarity with Excel
• Excellent written and verbal communication skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100\’s of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan