Claims Co-ordinator in Stoke-on-Trent

Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people‑focused Claims Co-ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in getting the details right, this could be the perfect next step in your career.

What will your day look like:

• Providing exceptional customer service and acting as a friendly, reliable point of contact.
• Managing your daily tasks within agreed SLAs to keep claims moving.
• Chasing internal and external suppliers to ensure timely progress on each claim.
• Proofreading documents and correcting grammar, spelling, and punctuation with precision.
• Following Data Protection procedures and maintaining strict confidentiality.
• Navigating company systems and processes with confidence.
• Spotting inconsistencies or issues and escalating them to your Line Manager.
• Adapting to changing customer needs and supporting the wider team when required.

Knowledge and Abilities:

• Excellent communication and organisational skills.
• A sharp eye for detail—especially when it comes to grammar and accuracy.
• Strong computer literacy and the ability to manage your own workload.
• A commitment to confidentiality and professionalism.
• The ability to work to deadlines and remain flexible during busy periods.
• A proactive mindset with the confidence to identify and escalate problems.
• A team‑focused attitude and a willingness to contribute to shared goals.
• Comfort working in a fast‑paced, evolving environment and embracing change positively.

Why This Role Matters:

You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.

Benefits:

• Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
• Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
• Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
• Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.