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- Tasks: Support Loss Adjusters and ensure a smooth claims journey for customers.
- Company: Join a dynamic team at Davies, focused on customer service and efficiency.
- Benefits: Enjoy flexible working, career development, and a range of wellbeing initiatives.
- Other info: Embrace a fast-paced environment with excellent growth opportunities.
- Why this job: Make a real difference in people's lives by streamlining their claims process.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people‑focused Claims Co-ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in getting the details right, this could be the perfect next step in your career.
What will your day look like:
- Providing exceptional customer service and acting as a friendly, reliable point of contact.
- Managing your daily tasks within agreed SLAs to keep claims moving.
- Chasing internal and external suppliers to ensure timely progress on each claim.
- Proofreading documents and correcting grammar, spelling, and punctuation with precision.
- Following Data Protection procedures and maintaining strict confidentiality.
- Navigating company systems and processes with confidence.
- Spotting inconsistencies or issues and escalating them to your Line Manager.
- Adapting to changing customer needs and supporting the wider team when required.
Knowledge and Abilities:
- Excellent communication and organisational skills.
- A sharp eye for detail—especially when it comes to grammar and accuracy.
- Strong computer literacy and the ability to manage your own workload.
- A commitment to confidentiality and professionalism.
- The ability to work to deadlines and remain flexible during busy periods.
- A proactive mindset with the confidence to identify and escalate problems.
- A team‑focused attitude and a willingness to contribute to shared goals.
- Comfort working in a fast‑paced, evolving environment and embracing change positively.
Why This Role Matters:
You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.
Benefits:
- Career & Purpose: Davies Innovation Lab, Leadership training programme, Funding for professional qualifications, Thrive at Davies; learning opportunities.
- Environmental & Social: The Davies Foundation, Local charity funding, Pennies To Heaven, Employee Resource Groups, Employee volunteering programme.
- Financial Health: Pension, 5% employee and 5% employer contribution, My Choices at Davies provides; High Street discounts and Financial wellbeing hub, Life assurance: x4, Refer a Friend, Cycle to Work Scheme, Lease car salary sacrifice, Davies Incentive Plan, Enhanced maternity, paternity and adoption pay.
- Mental, Physical & Emotional Wellbeing: Wellbeing centre; move, munch, money & mind focus, Discounts with 100's of UK retailers, EAP; 24/7 confidential helpline, 25 days holiday, increases to 26 days after 5 years and 27 after 10 years, Flexible working, Dress for your day, Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage, Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan.
Claims Co-0rdinator in Stoke-on-Trent employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Co-0rdinator in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills. As a Claims Co-ordinator, you'll need to be clear and concise. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your attention to detail! Bring examples of how you've managed tasks or solved problems in the past. This will highlight your ability to keep claims moving smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Claims Co-0rdinator in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Co-ordinator role. Highlight your attention to detail and customer service skills, as these are key for us at StudySmarter.
Show Off Your Organisational Skills: In your application, give examples of how you've managed tasks efficiently in the past. We love seeing how you keep things running smoothly, especially in a fast-paced environment!
Proofread, Proofread, Proofread!: Since this role requires a sharp eye for detail, ensure your application is free from any grammar or spelling mistakes. It’s a great way to show us you can handle the precision we value.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Davies
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Co-ordinator role. Familiarise yourself with the key responsibilities like managing SLAs and providing exceptional customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Attention to Detail
Since this role requires a sharp eye for detail, prepare to discuss examples from your past experiences where you've successfully proofread documents or spotted inconsistencies. Bring along a few samples if possible, as this will showcase your skills in action.
✨Demonstrate Your Problem-Solving Skills
Be ready to share specific instances where you've navigated challenges in a fast-paced environment. Highlight how you adapted to changing needs and escalated issues effectively. This will illustrate your proactive mindset and ability to thrive under pressure.
✨Emphasise Teamwork and Communication
The role is all about collaboration, so be prepared to talk about your experience working in teams. Share how you’ve contributed to shared goals and maintained open lines of communication with colleagues and clients. This will show that you’re a team player who values cooperation.