Administrator in Solihull

Location: onsite, Birmingham

Part-Time: 30 hours per week

We are looking for a highly organised and detail-oriented individual to join our team in an administrative support role. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working with accuracy, structure, and clear processes.

In this role, you will play a key part in supporting the wider business by handling tasks such as:

• Processing payments
• Preparing claims for billing and closure
• Managing archiving requests
• Responding to general enquiries

You will work closely with colleagues to ensure service level agreements are met while maintaining a high standard of customer service and attention to detail.

What will your day look like:

• Review and process payments in line with file handler and client instructions
• Monitor and manage external archiving requests and submissions
• Reviewing claims ready for final billing and closure
• Answer telephone calls as required and deal with general enquiries
• Other tasks to support the business plan as and when necessary to ensure company business objectives are met.

Knowledge and Abilities:

• Previous experience of working in an administration role is preferable
• Demonstrate a high level of accuracy in data input and attention to detail
• A good standard of written English
• A good mathematical mind
• Familiarity with standard office packages such as Word and Excel
• Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
• Provides solutions rather than problems – shows initiative
• Work to deadlines to achieve client service level agreements in a changing and demanding environment
• Able to demonstrate effective management of time and resources
• Able to identify when guidance is required from other team members on decision making
• Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
• Willingness to be closely supervised, when necessary, to ensure accuracy and compliance with varied client processes
• Able to demonstrate effective customer service skills, actively seeking and responding to feedback

Benefits:

• Career & Purpose
• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities
• Environmental & Social
• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme
• Financial Health
• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay
• Mental, Physical & Emotional Wellbeing
• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan