This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims will be up to £25,000 in value & they will be asked to assist a Multi-Track File Handler on cases up to a value of £100,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.
Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.
Key Accountabilities
The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.
The main aspects of the role will involve:
Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy for approval by Technical Supervisor.
Legal research
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured and insurers where necessary
Ensuring ‘actions’ are carried out as per the task list within the Case Management System
Accurately recording time
Accurately completing management information processes (MI)
Processing bills
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values
Ability to work in target driven environment
The role will also involve an understanding of the court process, to include:
Drafting defences
Completing allocation questionnaires
Dealing with disclosure and exchange of evidence
Completing listing questionnaires
Completing pre-trial checklists
Instructing Counsel
Drafting CPR Part 18 questions
Drafting CPR Part 35 questions
Drafting Counter schedules
Working Hours
35 hours per week working 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.
The main aspects of the role will involve:
Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
Develop and maintain client relationships, always keeping the client at the heart of every decision
Formulating an initial strategy for approval by Technical Supervisor.
Legal research
Undertaking telephone negotiations with third party Solicitors
Liaising with the insured and insurers where necessary
Ensuring ‘actions’ are carried out as per the task list within the Case Management System
Accurately recording time
Accurately completing management information processes (MI)
Processing bills
Ensuring all files are kept within ISO 9001 guidelines
To ensure compliance with the SRA Standards and Regulations
Adhere to the Keoghs Values
Ability to work in target driven environment
The role will also involve an understanding of the court process, to include:
Drafting defences
Completing allocation questionnaires
Dealing with disclosure and exchange of evidence
Completing listing questionnaires
Completing pre-trial checklists
Instructing Counsel
Drafting CPR Part 18 questions
Drafting CPR Part 35 questions
Drafting Counter schedules
Working Hours
35 hours per week working 9am to 5pm Mondays to Fridays inclusive with 1 hour for lunch. This is a hybrid role working 1 day in the office and 4 days from home.
Experience, Skills and Qualifications
Essential:
Experience of litigation and handling Credit Hire files with evidence of managing own case load
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values
Desirable:
Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue
Experience of litigation and handling Credit Hire files with evidence of managing own case load
Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
Ability to use own initiative
Ability to plan and prioritise workloads
Excellent listening and verbal communication skills
Good telephone negotiation skills
Ability to follow work processes and keep to Strategy
Ability to recognise when sensitivity and tact are required
Ability to make decisions
Ability to remain calm under pressure
Good IT skills including Word, Outlook, and experience of a Case Management System preferred
Adhere to the Keoghs Values
Desirable:
Experience of handling PI claims
Knowledge of how to handle cases where indemnity may be an issue
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
Small Claims Track / Fast Track File Handler employer: Davies
Davies is an excellent employer, offering a vibrant work culture in Glasgow that fosters professional growth and development for its employees. With a focus on collaboration and innovation, the company provides comprehensive training and mentorship opportunities, ensuring that you can thrive in your role as a Senior Paralegal. Additionally, the dynamic legal environment allows for meaningful contributions to motor litigation cases, making your work both rewarding and impactful.
